Booking Agent (B2 English)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved its brand and operations to be sharper, more modern, and highly empathetic in how it serves clients and customers. TP focuses on intelligent, future-proof solutions that support organizations across diverse sectors. Team members join a company that values innovation, adaptability, and human-centric service. Working at TP means contributing to a forward-looking organization that is committed to shaping the future of customer experience. Role Description The Booking Agent (B2 English) role is a full-time, on-site position based in Cairo, Egypt. In this role, the agent handles customer inquiries and booking requests via phone, email, and chat, using booking systems to reserve and modify travel or service arrangements accurately. Daily tasks include providing clear information on availability, pricing, and booking policies, ensuring a smooth and efficient experience for each customer. The Booking Agent responds to customer issues, resolves booking-related problems, and collaborates with other team members to meet performance and quality targets. The position also involves identifying opportunities to upsell or cross-sell relevant services while maintaining a professional, customer-focused approach. Qualifications Strong Communication skills, including B2-level English proficiency in speaking, reading, and writing. Proficiency in Booking Systems and related tools for managing reservations and customer data. Customer Service skills, with the ability to handle inquiries, complaints, and special requests professionally. Sales and Negotiation skills to identify opportunities, present options clearly, and close bookings effectively. Attention to detail and accuracy when entering and reviewing booking information. Ability to work on-site in Cairo, Egypt, on a full-time schedule, including shifts, weekends, and holidays as needed. Basic computer literacy and familiarity with CRM or contact center platforms. Previous experience in call centers, travel, hospitality, or reservation services is an advantage. Resilience, problem-solving mindset, and ability to work in a fast-paced environment. Show more