CS English ( C1 )

Company Description Raya CX is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Operating from highly competitive and skilled labor markets, Raya CX delivers integrated outsourcing solutions that help clients optimize their operations and customer interactions. Its services are supported by advanced technology, robust strategies, and a culture of continuous improvement and innovation, offering team members exposure to global standards and practices. Role Description The CS English (C1) role is a full-time, on-site position based in Qesm 1st 6 October. The person in this role will handle customer interactions in English, providing clear and accurate information, resolving inquiries, and supporting customers through various communication channels such as phone, email, and chat. Daily responsibilities include understanding customer needs, documenting interactions in internal systems, and following defined procedures and service level agreements. The role also involves collaborating with team members and supervisors, participating in training sessions to maintain C1-level English proficiency and product knowledge, and contributing to a positive, professional customer experience. Qualifications Strong English Teaching and Training skills to support language consistency and quality in customer interactions. Excellent Communication and Customer Service skills to manage inquiries, build rapport, and maintain customer satisfaction. Proficiency in Translation to interpret and clarify information accurately when needed. C1-level English proficiency (spoken and written), with clear pronunciation and effective listening skills. Ability to work on-site in Qesm 1st 6 October and adhere to full-time shift schedules. Basic computer literacy, including familiarity with CRM or ticketing systems, email, and chat platforms. Strong problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines. Previous experience in customer service, call centers, or BPO environments is preferred but not mandatory. Show more