Customer service (B2 - C1) English

Company Description COB Solution empowers medical providers by improving operational efficiency, optimizing workflows, and delivering innovative solutions that enhance patient care. The company focuses on supporting healthcare organizations in streamlining their processes and accelerating sustainable growth. Team members contribute to solutions that help clients deliver better care while managing resources more effectively. COB Solution promotes a collaborative environment where professionals can develop their skills and make a meaningful impact in the healthcare sector. Role Description This is a full-time, on-site Customer Service role located in Qesm El Maadi, requiring B2–C1 level English proficiency. The role involves responding to patient and provider inquiries via phone, email, and other channels, ensuring timely and accurate information. The Customer Service professional will handle issue resolution, follow up on pending cases, and maintain detailed records in the system. Daily responsibilities include managing incoming calls, applying proper phone etiquette, escalating complex issues when necessary, and contributing to continuous improvement of customer experience. The individual will collaborate with internal teams to support smooth healthcare operations and maintain high levels of customer satisfaction. Qualifications Strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively. Ability to foster positive Customer Experience and maintain high Customer Satisfaction levels. Professional Phone Etiquette and clear communication skills in English (B2–C1 level). Excellent active listening, problem-solving, and conflict resolution abilities. Ability to work on-site in Qesm El Maadi and manage a full-time schedule. Comfort with using CRM or ticketing systems and basic computer applications. Attention to detail, reliability, and a patient, service-oriented mindset. Previous experience in customer service, preferably in healthcare or related fields, is an advantage. Show more