Customer support (U.S exp- B2/C1 English)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with organizations in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The company’s success is strongly rooted in its people-centered culture and commitment to long-term partnerships. Joining FlairsTech means contributing to impactful projects and developing your career in a collaborative, growth-focused environment. Role Description This is a full-time, on-site Customer Support role located in Qesm El Maadi, serving the U.S. market and requiring B2/C1 level English proficiency. The Customer Support specialist will handle inbound and outbound customer inquiries via phone, email, chat, and other channels, providing accurate information and timely resolution of issues. Day-to-day responsibilities include troubleshooting customer problems, documenting interactions in CRM tools, following established workflows, and escalating complex cases when needed. The role also involves adhering to service level agreements, maintaining high customer satisfaction scores, and providing clear feedback to help improve processes and knowledge bases. Team members are expected to collaborate with colleagues and supervisors, participate in training, and adapt to new tools and procedures to support continuous service improvement. Qualifications Strong customer service and communication skills, including clear spoken and written English at B2/C1 level and the ability to handle U.S. market customers professionally. Proficiency with computer tools and systems, such as CRM platforms, ticketing systems, email, chat applications, and basic Microsoft Office or Google Workspace. Problem-solving and analytical abilities, including the capacity to understand customer issues, follow troubleshooting steps, and identify when to escalate cases. Time management and organizational skills, with the ability to handle multiple inquiries, follow defined processes, meet performance targets, and maintain accurate records. Interpersonal and teamwork capabilities, including working effectively in a diverse environment, receiving feedback constructively, and contributing to a positive workplace culture. Prior experience in customer support or contact center roles, especially serving U.S. customers, is preferred but not strictly required. High school diploma or equivalent required; a bachelor’s degree in business, communications, or a related field is an advantage. Flexibility to work in shifts aligned with U.S. operating hours and a strong commitment to reliability, professionalism, and ethical conduct. Show more