Operations Analyst

Stryve is a dynamic platform designed to connect skilled professionals with meaningful career opportunities across various industries. The company focuses on streamlining the recruitment process by offering an intuitive interface that enhances job matching efficiency. While specific industry details are not provided, the presence of roles such as Operations Analyst /FinTech suggests Stryve may cater to sectors requiring analytical and operational expertise. The platform likely emphasizes candidate experience and employer engagement, supporting both job seekers and hiring managers in finding suitable matches. By prioritizing clarity and relevance, Stryve aims to simplify the complexities of modern recruitment. Its approach reflects a growing trend toward technology-driven solutions that enhance transparency and efficiency in talent acquisition processes.

Job Description Onboarding new clients Manage the customer experience cycle from applying to card issuance and delivery. Manage the day-to-day operations resulting in a consistently high-level of performance, efficiency and quality Lead a process of continuously improving performance through a combination of effective processes, leadership, training and system development SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met, and process improvement goals are achieved Perform against established objectives and develop corrective actions and improvement plans Manage customer service-related issues and ensure customer satisfaction Be responsible for operational compliance with relevant local and international Rules & Regulations Implement operational processes Job Requirements Experience in operations within payments (e.g. banking or fintech) is a plus Knowledge of and experience with prepaid cards and know-your-customer regulations in Egypt is a plus Proven experience in Egyptian payment schemes and networks, in particular, related to the issuance of cards Deep understanding of payment scheme compliance and integrations, disputes, and settlements Exceptional organisational and time management skills Ability to make objective decisions, organise workflows, prioritise, and deliver high-quality A structured and organised way of working Strong analytical and problem-solving skills English Language, Excel and Strong Show more

An Operations Analyst supports the smooth transition of new clients through the onboarding process, ensuring a consistent level of service. They manage daily operations to maintain high performance standards in customer experience cycles.