Senior service advisor

Al-Mansour Automotive appears to be involved in the automotive industry, likely operating as a car dealership or retail business.

Job Responsibilities: Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator). Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures. Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Minimum Qualifications: Engineering bachelor's degree (Mechanical, Electrical, Power engineering) Minimum Experience: Minimum 3 years of experience in the Automotive field is a must. Job-Specific Skills: Excellent interpersonal communication skills Excellent command of English Language Problem-solving skills Negotiation skills Show more

A senior service advisor provides customer support by addressing service needs and facilitating communication between customers and technicians. They play a key role in enhancing customer satisfaction through effective consultation and service coordination.