Call Center - Shipping Account B2/C1

TP EG is a recruitment-focused entity offering positions in customer service and logistics support roles. The company seeks bilingual professionals capable of handling call center operations, with specific emphasis on English language proficiency at B2 level and higher for certain roles. These vacancies suggest TP EG may be involved in international or multilingual business operations, potentially within sectors requiring direct client interaction or supply chain management. While the exact industry and operational scope remain unspecified, the job titles imply a focus on customer relations and administrative support functions. The company's offerings reflect an interest in connecting qualified candidates with roles that demand clear communication skills and organizational capabilities. TP EG appears to operate in a dynamic environment where language proficiency is a key asset for successful performance.

We’re Hiring: Customer Support Specialist (US Shipping Account)Looking to build a long-term career with guaranteed salary progression and comprehensive benefits? We are hiring Customer Support Agents for our US Shipping account in Plaza - New Cairo! Compensation & Salary BreakdownNet Salary: Up to 20,000 EGP Basic Salary: 13,600 EGP KPI Variable Bonus: 6,400 EGP (euro equivalent) Overnight Allowance: +90 EGP per overnight shift after 6 PM for males Guaranteed Salary Progression: 6 Months: +10% increase on Basic Salary 1 Year: +5% increase on Basic Salary 18 Months: +15% increase on KPIs 24 Months: +10% increase on KPIs Work ScheduleWorking Days: 5 Days/week (Fixed Sunday OFF + 1 Rotating OFF) Shift Rotation: Between 2:00 PM and 7:00 AM (Females up to 2:00 AM maximum) Transportation: Covered across Cairo & Giza (Door-to-door transportation provided for females after 11:00 PM) Key ResponsibilitiesSupporting US customers via voice channel regarding parcel delivery inquiries and logistics tracking. Providing clear, accurate, and professional service solutions. 📩 Interested? Apply now!! Show more

This role involves providing customer support related to shipping accounts, focusing on resolving issues and inquiries. The position requires communication skills and attention to detail in handling account-related tasks. It may involve coordination with internal teams to ensure accurate information and service delivery.