CRM & After Sales Specialist (Home Appliance Background)

EMAJ is a dynamic organization seeking professionals to support its operational and financial functions. The company is currently looking for a CRM & After Sales Specialist with a background in home appliances, indicating an interest in customer relationship management and post-purchase service within a specific industry sector. Additionally, EMAJ requires a Payable Accountant (AP Accountant) to manage accounts payable processes, suggesting the need for accurate financial record-keeping and vendor reconciliation. While the exact nature of EMAJ’s business remains unspecified, these roles imply potential involvement in manufacturing, distribution, or retail sectors related to home appliances. The company appears to prioritize structured workflows and customer satisfaction, as evidenced by its recruitment focus. Without further details, it is reasonable to infer that EMAJ operates within a mid-sized enterprise environment requiring reliable administrative and support functions.

We Are Hiring: CRM & After Sales Specialist (Home Appliance Background) EMAJ for Trading & Engineering A Leading Company in Commercial Kitchen Equipment Solutions Location: El Nozha – Heliopolis 2 Days off (Friday & Saturday) Key Responsibilities: · Receive, and record customer complaints and inquiries accurately on the CRM system · Achieve the daily target for inbound and outbound calls · Escalate customer complaints to the Maintenance Department and follow up on repair activities · Track complaint status until resolution and closure, ensuring customer satisfaction · Conduct post-service follow-ups to evaluate maintenance quality and collect customer feedback · Provide initial technical support and respond to customer inquiries efficiently Job Requirements: · Bachelor’s degree in a relevant field is preferred · 2 to 5 years of experience customer service field · Strong technical knowledge to handle and respond to customer inquiries · Excellent communication and customer handling skills · Proficiency in CRM systems and computer applications Please send your CV to the following email and mention the job title in the subject line: CRM & After Sales Specialist od@emajegypt.com Show more