English Customer Support (UAE Project)

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International combines industry best practices with modern technologies to support clients in serving their own customers more effectively. The company emphasizes transparency, flexibility, integrity, and a strong passion for service in all operations. ETISAL International continuously enhances its management and operational standards to exceed client expectations while valuing human capital and long-term partnerships. Role Description The Customer Support Advisor (English account) is a full-time hybrid role based in Cairo, Egypt, with some flexibility for work from home. The advisor will handle inbound and outbound customer contacts in English via phone, email, and chat, providing accurate information, resolving inquiries, and following up on open cases. Daily responsibilities include documenting interactions in the system, escalating complex issues when necessary, and ensuring timely, professional responses that align with company standards. The role also involves promoting customer satisfaction by actively listening, offering appropriate solutions, and counseling clients on available services and procedures. The advisor will collaborate with team members and supervisors to meet performance targets, contribute to continuous improvement, and support a positive customer experience. Qualifications Strong customer-facing skills, including Customer Satisfaction and Customer Support competencies. Experience handling Customer Contact through multiple channels with a focus on responsiveness and quality. Ability to provide Client Counseling, guiding customers through solutions and service options. Excellent Communication skills in English, both written and spoken, with clear and professional tone. Previous experience in customer service, call centers, or BPO environments is beneficial. Comfort with hybrid work arrangements and ability to work from Cairo, Egypt, with some remote work. Proficiency with basic computer applications and customer support systems or CRMs. Strong problem-solving skills, attention to detail, and ability to remain calm under pressure. Willingness to work in shifts, including evenings or weekends if required. High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus. Show more