Production and Service Center Manager

Job Title - Production and Service Center Manager Reporting To - General Manager/Service Manager/Operations Director Location - Cairo, Egypt Key Responsibilities Production and Output Plan and manage daily or weekly production schedules. Monitor product quality control and fix issues fast. Initiate ordering raw materials, spare parts, and tools. Schedule machine maintenance to stop costly breakdowns. Proper staffing and resources utilisation. Ensure production plans are synchronised with contractual obligation. Service Center Operations Direct daily customer service and repair workflows. Supervision of, planning activities and safety management of Service Center Team. Repair and manufacturing of equipment as per Torishima standards and procedures. Resolve client complaints and high-priority service issues. Track service metrics like response times and repair rates. Manage part inventories and stock par levels. Team and Budget Management Hire, train, and supervise technicians and floor workers. Track operational budgets and control labour costs. Enforce workplace health and safety rules. Write performance reports for senior leaders. Qualifications & Requirements Bachelor's degree in Engineering, preferably Mechanical and Production, Business Administration or a related field. 10+ years of relevant experience, including at least 5 years in a managerial or supervisory role. Commercial background with good P/L experience. People Management and leadership skills. Experience in managing or working with CNC machining operations is an advantage. Prior Work Experience & Skills Experience in the service industry or related field. Strong leadership and team management skills. Excellent problem-solving abilities. Good computer skills and proficiency in ERP / management systems. Oracle NetSuite knowledge would be an advantage. Solid understanding of financial management. Ability to multitask and handle high-pressure situations. Experience in process improvement methodologies. Service Center, Workshop, Production, Manufacturing or similar Operations Management role. Excellent communication and interpersonal skills. Strong organisational and time-management abilities. Basic computer skills. Knowledge of service management principles. Ability to manage and motivate a team. Customer service-oriented mindset. Strong analytical and decision-making skills. Good physical condition and stamina. Show more