it specialist - مسئول دعم فني

We enable financial institutions to become AI-first digital leaders. As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together. About the job: We are looking for a Senior Project Manager experienced in implementing Banking / LOS projects in financial institutions. Ideal candidates must have multiple project experiences along with software development experience in banks and with more than 12 years of experience. What You Will Be Doing: Manage end-to-end implementation projects for retail and commercial banking, ensuring solutions meet client needs and business objectives. Oversee system implementations and integrations, including ProLender, core banking systems, and third-party solutions. Collaborate with stakeholders to define project scope, objectives, and deliverables for both retail and commercial banking projects. Lead cross-functional teams, including business analysts, developers, testers, and vendors, to ensure timely and efficient project delivery. Monitor and manage project timelines, risks, budgets, and resources to ensure successful outcomes. Ensure compliance with financial regulations, including AML, CRA forms, and other industry and geo-specific standards. Address production issues, coordinate enhancements, and ensure post-go-live support. Provide insights and recommendations for process improvements and adoption of best practices. Ensure adherence to project governance, compliance, and quality standards throughout the delivery process. Provide regular updates to senior leadership and clients on project progress, milestones, and KPIs. Foster a culture of continuous improvement and knowledge sharing within the project team. What We Are Looking For: At least 12 years of proven experience as a Project Manager delivering LOS and Digital Banking product implementation projects for banking clients. Hands-on experience managing retail and commercial banking projects. Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid). Demonstrated ability to manage integrations with systems such as core banking, CRM, and third-party services. Exceptional organizational and multitasking skills to handle complex projects. Excellent communication and stakeholder management skills to engage with clients, vendors, and internal teams. Experience with tools like MS Project, Devops. PMP, PRINCE2, or Scrum certifications are a plus. Applicants must be capable of working with international clients (e.g., those based in Canada, Europe, and Australia) and should be flexible in managing their work hours to accommodate remote meetings with clients or on-site teams. These meetings are expected to last up to a maximum of two hours per day. What we are offering: Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance. Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself. About VeriPark We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from North Americover Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide. If you like value growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports major government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound customer support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is consistently recognized by global bodies such as IAOP, ICXA, IBXA, and regional award programs for excellence in outsourcing, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion. Xceed maintains robust quality and security standards through multiple international certifications, including ISO, COPC, and business continuity and information security management systems. Role Description The Application Developer Supervisor (AI LLMs integration and .NET) is a full-time, on-site role based in Cairo, responsible for leading a team of developers in designing, building, and maintaining enterprise applications. This role oversees the integration of AI Large Language Models into existing and new .NET-based solutions, ensuring performance, scalability, and security. Day-to-day tasks include supervising development activities, reviewing code, defining technical standards, coordinating with cross-functional stakeholders, and managing project timelines and deliverables. The supervisor will collaborate with architecture, operations, and business teams to translate requirements into technical designs, drive continuous improvement, and support deployment and maintenance in production environments. The role also involves mentoring team members, conducting technical knowledge sharing, and ensuring adherence to best practices and compliance with organizational policies. Qualifications Candidates should possess strong skills in Software Development and Programming, with hands-on experience in .NET technologies and modern application architectures. Candidates should possess solid knowledge of Databases, including relational and/or NoSQL systems, data modeling, and performance optimization. Candidates should possess practical skills in Cascading Style Sheets (CSS) and related front-end technologies for building user interfaces and maintaining consistent styling. Candidates should possess experience in Integration, including APIs, microservices, and connecting AI LLMs with existing enterprise systems. Experience supervising or leading development teams, including task delegation, code review, and coaching. Background in integrating AI/ML or LLM-based services (e.g., Azure OpenAI, OpenAI API, comparable platforms) into production applications is highly beneficial. Familiarity with secure coding practices, CI/CD pipelines, version control (e.g., Git), and Agile or Scrum methodologies. Strong problem-solving abilities, analytical thinking, and effective communication skills with technical and non- Show more

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves major government and commercial clients in 10 languages through sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Xceed offers a wide range of services, including inbound and outbound support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization has received multiple international awards for outsourcing excellence, impact sourcing, sustainability, customer experience, and diversity, equity, and inclusion. Xceed is also certified to global standards in business continuity, quality, occupational health and safety, environmental management, and information security, providing a stable and professionally governed work environment. Role Description This is a full-time, on-site Application Senior Supervisor role located in Qesm El Maadi. The Application Senior Supervisor will lead the design, development, and integration of AI solutions, including large language models (LLMs), within .NET-based applications and enterprise systems. Daily responsibilities include overseeing application architecture, guiding development teams, reviewing code and solution designs, and ensuring secure, scalable, and reliable AI-enabled applications. The role involves collaborating with business stakeholders to translate requirements into technical specifications, supervising implementation, and coordinating with infrastructure and support teams to maintain performance and service continuity. The supervisor will also mentor team members, support training on AI and .NET best practices, and contribute to continuous improvement of development processes and standards. Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field. - Minimum 6 years of software development experience, including 3+ years in a leadership role. - Strong experience with C#, ASP.NET Core, Entity Framework Core, REST APIs, and .NET. - Experience with PostgreSQL and/or SQL Server. - Knowledge of React or Angular. - Experience with Docker, CI/CD, AWS, or Azure is a plus. - Hands-on experience with AI/LLM integration and modern software architecture. - Strong leadership, communication, and problem-solving skills. - Fluent in English. Show more

Company Description Xceed is a leading multilingual Business Process Outsourcing service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company manages outsourcing agreements for key government and commercial clients in 10 languages, with operational sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is widely recognized by IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for its excellence in outsourcing, impact sourcing, CSR, sustainability, and DEI initiatives. Xceed maintains strong operational standards and resilience, backed by multiple global certifications in business continuity, quality, environmental, occupational health and safety, and information security management. Role Description The Application (AI - ML) Developer .Net Senior Supervisor at Xceed will lead the design, development, and maintenance of .Net-based applications that integrate AI and ML solutions to support business process outsourcing operations. This full-time, on-site role in Cairo involves supervising a technical team, reviewing code quality, guiding solution architecture, and ensuring that AI/ML models are effectively deployed and monitored in production environments. The role includes collaborating with cross-functional stakeholders to understand business requirements, translating them into scalable technical solutions, and optimizing existing applications for performance, reliability, and security. The Senior Supervisor will oversee incident response and application support, coordinate troubleshooting efforts, and contribute to continuous improvement initiatives and technical documentation. The position also involves mentoring team members, enforcing best practices, and aligning application development with Xceed’s compliance and certification standards. Qualifications Candidates should possess strong Analytical Skills to interpret data, evaluate system performance, and support AI/ML model optimization. Candidates should possess Application Support and Technical Support skills to maintain, enhance, and provide ongoing support for .Net and AI/ML-based applications. Candidates should possess Troubleshooting skills to identify, diagnose, and resolve complex application, integration, and performance issues. Candidates should possess effective Communication skills to collaborate with technical teams, business stakeholders, and non-technical partners. Extensive experience with .Net development (C#, ASP.NET, .NET Core) and related frameworks, including APIs and microservices. Hands-on experience with AI/ML technologies, such as model development, deployment, and integration (e.g., Python-based ML libraries, ML platforms, or cloud AI services). Proven experience in leading or supervising development teams, including task planning, code reviews, and performance feedback Show more