وظائف خدمة العملاء

We’re looking for a Front Line – Customer Service Representative to provide excellent face-to-face service and ensure a positive customer experience. 📍 Location: Heliopolis 📌 Preferred: Candidates residing in Heliopolis or nearby areas. Key Responsibilities: Welcome and assist customers in a professional and friendly manner. Understand customer needs and provide accurate information and appropriate solutions. Handle inquiries, requests, and complaints efficiently. Maintain a positive and professional attitude during all customer interactions. Coordinate with internal teams to resolve customer issues when needed. Ensure a high level of customer satisfaction and service quality. Requirements: Fresh Graduates are most welcome to apply Excellent communication and interpersonal skills. Excellent command of English. Customer-focused mindset. Ability to work effectively in a fast-paced environment. Show more

Responsibilities About the Team The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries. As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators. Roles & Responsibilities - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery. - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy. - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding. - Document Q&A and solutions in both Arabic and English in the knowledge management tool for global team use. - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers. - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly. - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes. - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets. - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions. - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations. - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users. - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement. Qualifications Minimum Qualifications: - BA/BS degree or equivalent practical experience. - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic - Requires a minimum of 2 years' experience in a customer service environment. Preferred Qualifications: - Experienced working for live-streaming / user-generated content platforms is a plus. - Works comfortably with Microsoft Word and Excel. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Show more

Additional Information Job Number 26127511 Job Category Engineering & Facilities Location 6 Pyramids Road, Giza, Cairo 12556, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Manages and coordinates capital and operating projects assigned to the Engineering division. Oversees the bid process, city coordination, contractors and billing to ensure the successful execution of all assigned projects. Manages ongoing and daily performance of consultants, vendors, suppliers and contractors. Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience. CANDIDATE PROFILE Education And Experience High school diploma or GED; 6 years experience in the project management, engineering and maintenance or related professional area. OR Bachelor’s degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 year experience in the engineering and maintenance, project management or related professional area. CORE WORK ACTIVITIES Managing Engineering Projects and Budgets Oversees the implementation and execution of approved capital and operating projects including the development of project specifications, part/product location, labor planning and the management of bidding services. Develops requisitions and presentations for capital projects. Assists in developing the annual capital/operating budget and in planning project requests. Identifies, qualifies and negotiates general contracts for capital, operating and special events projects. Manages ongoing and daily performance of consultants, vendors, suppliers and contractors. Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience. Verifies that contractors and vendors adhere to appropriate local permitting procedures. Manages project related permits and inspection requests. Specifies or create a configuration management method for the projects. Performs routine project inspections to verify quality control, state/local building code compliance and adherence to plan specifications. Prepares project progress reports detailing timelines, delays and adherence to project cost. Verifies project compliance with Occupational Safety and Health Associaton (OSHA) regulations, Material Safety Data Sheets (MSDS) and safety precautions. Maintaining Property Standards Verifies building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Promoting Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW™. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. Show more

Additional Information Job Number 26127511 Job Category Engineering & Facilities Location 6 Pyramids Road, Giza, Cairo 12556, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Manages and coordinates capital and operating projects assigned to the Engineering division. Oversees the bid process, city coordination, contractors and billing to ensure the successful execution of all assigned projects. Manages ongoing and daily performance of consultants, vendors, suppliers and contractors. Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience. CANDIDATE PROFILE Education And Experience High school diploma or GED; 6 years experience in the project management, engineering and maintenance or related professional area. OR Bachelor’s degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 year experience in the engineering and maintenance, project management or related professional area. CORE WORK ACTIVITIES Managing Engineering Projects and Budgets Oversees the implementation and execution of approved capital and operating projects including the development of project specifications, part/product location, labor planning and the management of bidding services. Develops requisitions and presentations for capital projects. Assists in developing the annual capital/operating budget and in planning project requests. Identifies, qualifies and negotiates general contracts for capital, operating and special events projects. Manages ongoing and daily performance of consultants, vendors, suppliers and contractors. Develops and manages project timelines to verify project execution goals are achieved and to minimize negative effects on guest experience. Verifies that contractors and vendors adhere to appropriate local permitting procedures. Manages project related permits and inspection requests. Specifies or create a configuration management method for the projects. Performs routine project inspections to verify quality control, state/local building code compliance and adherence to plan specifications. Prepares project progress reports detailing timelines, delays and adherence to project cost. Verifies project compliance with Occupational Safety and Health Associaton (OSHA) regulations, Material Safety Data Sheets (MSDS) and safety precautions. Maintaining Property Standards Verifies building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Promoting Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment. Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments Manage guest relations, addressing concerns and enhancing overall satisfaction Coordinate with various departments to maintain seamless communication and operations Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue Conduct regular team meetings and training sessions to improve performance and motivation Ensure compliance with company policies, local regulations, and safety standards Handle emergency situations and make critical decisions when necessary Prepare and analyze reports on key performance indicators Continuously seek ways to improve guest experiences and operational efficiency Qualifications Proven experience in a similar role within the hospitality industry Strong leadership and team management skills Excellent customer service orientation with a friendly and empathetic approach Detail-oriented with the ability to multitask and work efficiently under pressure Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS Strong problem-solving skills and ability to make quick, assertive decisions Excellent communication skills, both verbal and written Financial acumen for managing rates and overbooking strategies Flexibility to work varying shifts, including nights, weekends, and holidays Bachelor's degree in Hospitality Management or related field preferred Fluency in English; knowledge of Arabic or other languages is a plus Additional Information Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift. Occasional kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs and ramps. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Show more

Description When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. Basic Qualifications 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC Job ID: A10454710 Show more