Contact Center Agent - English Accounts -Cairo, Egypt

Key Responsibilities: Handle inbound calls providing detailed information on visa requirements and application procedures Assist customers with completing online visa application forms Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation Eligibility: HSC / Graduate freshers can apply with zero experience Minimum 6 months experience in Customer Service Good French & English ( B1 or B2 level) Communication Skills Excellent real writing/verbal skills Ensure adherence to daily activities assigned Technical Competencies: Job related Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge Language - French and English B1 - B2 Show more

About the Role We’re looking for a Sales Specialist to join our Commercial team and build strong relationships with clients, real estate brokers and agencies, introducing them to BirdNest and driving business opportunities. Responsibilities Contact and build relationships with clients , real estate brokers and agencies. Introduce and promote BirdNest’s properties and offerings to potential broker partners. Generate leads and identify new business opportunities through outbound calls. Follow up with brokers and maintain regular communication. Understand broker needs and recommend suitable BirdNest offerings. Achieve assigned sales and business development targets. Maintain accurate records of calls, leads, follow-ups, and opportunities. Coordinate with the Commercial team to ensure a smooth broker experience. Required Skills 1 year of experience in sales Experience dealing with real estate brokers/ travel agencies is a plus. Strong communication and negotiation skills. Confident and comfortable making outbound calls. Target-driven with strong follow-up skills. Good command of English. Strong relationship-building and persuasion skills. Show more

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The company’s success is strongly rooted in its people-focused culture, emphasizing partnership, professional growth, and high-quality service delivery. Role Description The English Customer Advisor (C1) is a full-time, on-site role based in Qesm El Maadi. The person in this role will handle inbound and outbound customer contacts in English, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions, and following established procedures to ensure timely and effective support. The English Customer Advisor will work to maintain high levels of customer satisfaction by actively listening, clarifying needs, and offering appropriate solutions. The role also involves collaborating with colleagues, escalating complex cases when needed, and meeting performance targets related to quality, efficiency, and customer experience. Qualifications Strong customer-focused skills, including Customer Satisfaction and Customer Support, with the ability to handle diverse customer needs professionally. Experience in Customer Contact and Client Counseling, demonstrating the capability to manage inquiries, guide clients, and provide suitable recommendations. Excellent Communication skills in English (C1 level), both spoken and written, with clear, courteous, and effective interaction styles. Ability to work on-site in Qesm El Maadi, with flexibility to follow shift schedules and adhere to team and company policies. Good problem-solving and decision-making abilities, with attention to detail and accurate documentation of customer interactions. Comfort using computer systems, CRM tools, and other customer service platforms; proficiency in MS Office or similar applications is an advantage. Previous experience in customer service, call centers, or client-facing roles is preferred but not mandatory. High school diploma or university degree in any field is beneficial; ongoing willingness to learn and adapt to new processes and technologies. Show more

Prof Clinic is looking for a professional and customer-oriented Call Center Agent to join our team and provide excellent service to patients by handling inquiries, managing appointments, and ensuring a positive patient experience. Key Responsibilities • Handle incoming and outgoing calls professionally and efficiently. • Respond to patient inquiries regarding clinic services, appointments, and medical consultations. • Schedule, confirm, and follow up on patient appointments. • Provide accurate information about clinic services and direct patients to the appropriate departments. • Handle patient complaints and concerns professionally and escalate complex cases when necessary. • Follow up with patients to confirm appointments and reduce missed appointments. • Maintain accurate patient information and call records in the system. • Meet call center performance targets and maintain high service quality standards. • Coordinate with the medical and administrative teams to ensure smooth patient communication. • Follow company procedures and maintain patient confidentiality. Requirements • Previous experience in Call Center or Customer Service is preferred. • Previous experience in the Healthcare industry is preferred, especially in clinics, hospitals, or medical centers. • Excellent communication and telephone etiquette. • Good problem-solving and interpersonal skills. • Ability to handle patient inquiries and complaints professionally. • Basic computer skills and the ability to use CRM or call center systems. • Ability to work under pressure and meet performance targets. • Strong organizational skills and attention to detail. • Good command of Arabic language. Job Details Company: Prof Clinic Industry: Medical / Healthcare Location: Zahraa El Maadi, Cairo Work Type: Full-time Show more