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فرصة عمل

English Tech Support | Non-voice Account

ETISAL International Group

من مقر العمل
الموقعCairo, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى ETISAL International Group، في Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

الوصف الأصلي

عن الوظيفة

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in high-value, customized outsourcing solutions. The company focuses on understanding each client’s unique business needs and tailoring consultative, innovative services that help organizations concentrate on their core operations. With global coverage and strong awareness of cultural differences and industry best practices, ETISAL delivers services designed to improve customer experience and client value. The organization places strong emphasis on transparency, flexibility, integrity, and continuous improvement in management and operations. ETISAL International is committed to first-class quality, advanced technologies, and appreciating the value of human capital. Role Description This is a full-time, on-site English Tech Support | Non-voice Account role based in Cairo, Egypt. The role focuses on providing technical support to customers through written communication channels such as email, chat, and ticketing systems, in English. Daily tasks include troubleshooting product or service issues, guiding customers through solutions, and documenting interactions accurately in the support system. The role also involves escalating complex technical problems to relevant teams, following established procedures and service-level agreements. The English Tech Support specialist collaborates with colleagues and leaders to improve knowledge bases, enhance customer satisfaction, and maintain consistent quality in all non-voice interactions. Qualifications Candidates should possess strong English Teaching, Training, and communication skills to explain technical information clearly and support knowledge sharing. Candidates should possess excellent Communication and Customer Service skills to handle inquiries professionally, with empathy and problem-solving focus. Candidates should possess Translation and written English skills to interpret information accurately and respond in clear, grammatically correct language. Candidates should possess basic technical literacy and the ability to learn new systems, applications, and troubleshooting procedures quickly. Relevant experience in technical support, BPO, customer support, or call center environments is beneficial. Ability to work on-site in Cairo, Egypt, in rotating shifts if required, and maintain high performance in a fast-paced environment. Strong attention to detail, reliability, and adherence to quality and data privacy standards. Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

This role involves providing technical support to customers through non-voice communication channels. The individual is responsible for resolving customer inquiries and issues related to technology products or services.

مصدر الوظيفة

إعلان الوظيفة الأصلي

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كول سنتر

سيلفر ايجل

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حضرتك شغلك معانا ‏كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك

LinkedIn

Customer Support Agent (B1+ English) Outbound & Email

ETISAL International Group

Location: Cairo, EgyptType: دوام كاملPosted:

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies. About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ to B2 level. Strong organizational and time-management skills. High attention to detail and accuracy. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more

LinkedIn

English Customer Service - C1

Innovative Work Solutions - Egypt

Location: Cairo, EgyptType: دوام كاملPosted:

🚀 WE’RE HIRING | English Customer Service Representatives! 🚀 Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙 📌 Job Requirements: Fluent English (B2–C1) Excellent communication and active listening skills Strong problem-solving skills Customer-focused attitude Previous Customer Service / Call Center experience is a plus 🕒 Working Hours: 4:00 PM – 1:00 AM 📅 Days Off: Saturday & Sunday 📍 Location: Nasr City, Cairo – near Nozha Bridge 🏢 Work Model: On-site | Full-time ✨ What We Offer: ✔️ Competitive Salary ✔️ Career Growth Opportunities ✔️ Professional Work Environment 📩

LinkedIn

Student Retention Specialist

DFA - Accredited German Institute

Location: Heliopolis, Cairo, EgyptType: دوام كاملPosted:

What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do. You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us. What you’ll do: ✅ Send clear, friendly confirmation emails to students ✅ Collect feedback and run surveys to keep improving the student experience ✅ Review and approve requests in our evaluation system ✅ Manage our Google reviews daily ✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey ✅ Follow up with students to support retention and reduce drop-off ✅ Handle escalated issues as second-line support and turn them into positive outcomes What we’re looking for: 🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers) 🔹 Excellent communication skills 🔹 Empathy and a genuine interest in supporting students 🔹 A self-motivated, organized team player If you’re passionate about student success and love building strong relationships, we’d love to hear from you! 📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net Show more