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فرصة عمل

English non voice and voice

Atheel CX

من مقر العمل
الموقعCairo, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى Atheel CX، في Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Atheel CX is a job website that connects professionals with employment opportunities across various industries. The platform focuses on providing a streamlined and efficient experience for both job seekers and employers. While specific details about the company's industry, size, or locations are not provided, the presence of roles such as 'English teamleader' suggests an emphasis on language-related services or international business operations. Atheel CX likely supports candidates in finding positions that align with their skills and career goals, while offering employers access to a qualified talent pool. The website aims to simplify the recruitment process by facilitating clear communication and matching opportunities with suitable candidates. Without additional information, the exact scope of Atheel CX's services remains inferred based on its listed job titles and general function as a job platform.

الوصف الأصلي

عن الوظيفة

Company Description: Atheel CX, part of Atheel Holding founded in 2016, is a leading customer experience provider supporting businesses across 25 industries with scalable, multilingual solutions. With operations across the UAE, KSA, and Egypt and five delivery sites in Egypt, Atheel CX manages over 5 million monthly transactions and serves more than 150 clients worldwide. The company maintains a 5,000-seat capacity and a workforce of 20,000 employees, reflecting strong operational scale and regional presence. Atheel CX is recognized for its commitment to quality, security, and compliance, holding globally respected certifications including ISO standards for quality, customer satisfaction, information security, safety, and environmental management. The organization focuses on innovation, digital transformation, and reliable service continuity for its partners. Role Description: The English Customer Service role is a full-time, on-site position based in Cairo, Egypt. The role involves handling incoming customer inquiries via phone, email, and chat in English, providing accurate information, resolving issues, and ensuring a positive customer experience. Responsibilities include maintaining professional phone etiquette, documenting interactions in customer systems, and following established procedures and scripts while adapting to customer needs. Team members are expected to meet performance targets, uphold service quality standards, and contribute to continuous improvement of customer satisfaction. The role also requires collaboration with supervisors and colleagues to escalate complex cases and share feedback that enhances processes and service delivery. Qualifications: Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries professionally. Focus on Customer Satisfaction and Customer Experience, ensuring consistent, high-quality interactions. Excellent Phone Etiquette and clear, fluent communication in English (spoken and written). Basic computer literacy and familiarity with CRM or contact center systems. Ability to work on-site in Cairo, Egypt, in shifts as required by business needs. Problem-solving mindset, patience, and resilience when dealing with challenging situations. Previous experience in a contact center or customer service environment is an advantage. High school diploma or equivalent; a higher education degree in any field is preferred. 📲 WhatsApp: 01115983632 Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

This role involves supporting customer interactions through written communication, either in non-voice formats such as email or chat, or via voice-based conversations. Responsibilities may include resolving inquiries, providing information, and ensuring a positive customer experience.

مصدر الوظيفة

إعلان الوظيفة الأصلي

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Forasna

كول سنتر

سيلفر ايجل

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حضرتك شغلك معانا ‏كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك

LinkedIn

Customer Support Agent (B1+ English) Outbound & Email

ETISAL International Group

Location: Cairo, EgyptType: دوام كاملPosted:

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies. About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ to B2 level. Strong organizational and time-management skills. High attention to detail and accuracy. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more

LinkedIn

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Location: Cairo, EgyptType: دوام كاملPosted:

🚀 WE’RE HIRING | English Customer Service Representatives! 🚀 Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙 📌 Job Requirements: Fluent English (B2–C1) Excellent communication and active listening skills Strong problem-solving skills Customer-focused attitude Previous Customer Service / Call Center experience is a plus 🕒 Working Hours: 4:00 PM – 1:00 AM 📅 Days Off: Saturday & Sunday 📍 Location: Nasr City, Cairo – near Nozha Bridge 🏢 Work Model: On-site | Full-time ✨ What We Offer: ✔️ Competitive Salary ✔️ Career Growth Opportunities ✔️ Professional Work Environment 📩

LinkedIn

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Location: Heliopolis, Cairo, EgyptType: دوام كاملPosted:

What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do. You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us. What you’ll do: ✅ Send clear, friendly confirmation emails to students ✅ Collect feedback and run surveys to keep improving the student experience ✅ Review and approve requests in our evaluation system ✅ Manage our Google reviews daily ✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey ✅ Follow up with students to support retention and reduce drop-off ✅ Handle escalated issues as second-line support and turn them into positive outcomes What we’re looking for: 🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers) 🔹 Excellent communication skills 🔹 Empathy and a genuine interest in supporting students 🔹 A self-motivated, organized team player If you’re passionate about student success and love building strong relationships, we’d love to hear from you! 📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net Show more