English Call Center (B2) Graduates only /USA Market
TP
من مقر العمل
الموقعNew Cairo, Cairo, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
الراتب المتوقع·AIتقدير تقريبي لنطاق الراتب في سوق العمل المصري. هذا التقدير مولّد بالذكاء الاصطناعي، وليس راتبًا مؤكدًا من صاحب العمل.
١٤٬٠٠٠ – ١٨٬٠٠٠ EGP
تاريخ النشر
ملخص JobPlatform
نظرة سريعة على الوظيفة
هذه الوظيفة لدى TP، في New Cairo, Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.
الوصف الأصلي
عن الوظيفة
Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved to become more modern, agile, and focused on intelligent customer experience solutions. TP Group combines advanced technology with human empathy to support clients across diverse industries and markets. The organization is committed to innovation, operational excellence, and creating supportive workplaces for its teams. Joining TP Group means being part of a future-ready company that continues to shape the customer experience landscape.
Role Description This is a full-time, on-site English Call Center role located in New Cairo, supporting the USA market. The role involves handling incoming and outgoing customer calls, answering inquiries, resolving issues, and providing clear, accurate information in English at a B2 level or higher. Daily tasks include documenting interactions, following established procedures, and using internal systems to update customer records and track resolutions. The position also requires collaborating with supervisors and teammates, following performance and quality guidelines, and participating in ongoing training to stay current on product knowledge, policies, and communication standards. Graduates will be expected to maintain a professional, customer-focused attitude and adhere to TP Group’s service and compliance requirements.
Qualifications
Strong English communication skills (spoken and written) suitable for B2 level interactions with USA-based customers.
Customer service and client support abilities, including active listening, problem-solving, and maintaining a courteous, professional tone.
Experience or aptitude in training, coaching, or guidance, especially in sharing information clearly with customers or colleagues.
Foundational skills in English teaching or translation are beneficial for understanding language nuances and ensuring clear communication.
University degree (graduates only) in any field; degrees in languages, communication, or business are an advantage.
Comfort working on-site in New Cairo, with flexibility to adhere to shift schedules aligned with USA market hours.
Basic computer literacy, ability to navigate CRM tools and call center software, and attention to detail when documenting cases.
Ability to work in a team-oriented environment, manage stress in high-volume settings, and meet performance and quality
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المسار المهني
نظرة عامة على الدور
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
This role involves providing customer support through phone calls in an English-speaking environment. The position requires effective communication skills and the ability to handle inquiries related to specific services or products.
المهارات
المهارات المطلوبة
Agile
مصدر الوظيفة
إعلان الوظيفة الأصلي
تم العثور على هذه الوظيفة من خلالLinkedIn. يمكنك مراجعة الإعلان الأصلي من خلال رابط المصدر قبل التقديم.
حضرتك شغلك معانا كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك
Customer Support Agent (B1+ English) Outbound & Email
ETISAL International Group
Location: Cairo, EgyptType: دوام كاملPosted:
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries.
What We Offer
Net Salary: 13,000 EGP
Social & Medical Insurance
Fully Paid Training Program
2 Rotational Days Off per week
Professional, supportive, and inclusive work environment
Prime office location: Abbasia, Cairo
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies.
About the Role
We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping.
This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply.
Key Responsibilities
Conduct outbound calls to follow up on pending matters and gather required information.
Manage email correspondence, responding to inquiries promptly and professionally.
Process, verify, and maintain documentation and data entry tasks.
Coordinate with internal teams to ensure smooth operations and timely task completion.
Maintain accurate records and follow up on outstanding items.
Qualifications
Bachelor's degree in any discipline.
English proficiency at B1+ to B2 level.
Strong organizational and time-management skills.
High attention to detail and accuracy.
High attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to work effectively in a structured, target-driven environment.
Flexibility to work rotational shifts.
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🚀 WE’RE HIRING | English Customer Service Representatives! 🚀
Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙
📌 Job Requirements:
Fluent English (B2–C1)
Excellent communication and active listening skills
Strong problem-solving skills
Customer-focused attitude
Previous Customer Service / Call Center experience is a plus
🕒 Working Hours: 4:00 PM – 1:00 AM
📅 Days Off: Saturday & Sunday
📍 Location: Nasr City, Cairo – near Nozha Bridge
🏢 Work Model: On-site | Full-time
✨ What We Offer:
✔️ Competitive Salary
✔️ Career Growth Opportunities
✔️ Professional Work Environment
📩
What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do.
You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us.
What you’ll do:
✅ Send clear, friendly confirmation emails to students
✅ Collect feedback and run surveys to keep improving the student experience
✅ Review and approve requests in our evaluation system
✅ Manage our Google reviews daily
✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey
✅ Follow up with students to support retention and reduce drop-off
✅ Handle escalated issues as second-line support and turn them into positive outcomes
What we’re looking for:
🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers)
🔹 Excellent communication skills
🔹 Empathy and a genuine interest in supporting students
🔹 A self-motivated, organized team player
If you’re passionate about student success and love building strong relationships, we’d love to hear from you!
📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net
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