الراتب المتوقع·AIتقدير تقريبي لنطاق الراتب في سوق العمل المصري. هذا التقدير مولّد بالذكاء الاصطناعي، وليس راتبًا مؤكدًا من صاحب العمل.
١٢٬٠٠٠ – ١٨٬٠٠٠ EGP
تاريخ النشر
ملخص JobPlatform
نظرة سريعة على الوظيفة
هذه الوظيفة لدى OneHealth، في Qesm El Maadi, Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
OneHealth is a dynamic platform designed to connect professionals with opportunities in healthcare and wellness sectors. The company focuses on streamlining the recruitment process by offering targeted job listings that cater to specialized roles within these industries. While specific details about OneHealth's operations, size, or locations are not provided, the job titles listed—such as Sales Specialist and Facilities and Engineering Supervisor—suggest a broad scope of services aimed at supporting both employers and job seekers in finding suitable matches. The platform likely emphasizes efficiency, clarity, and relevance in its approach to job matching, ensuring that candidates can easily navigate available positions aligned with their skills and career goals.
الوصف الأصلي
عن الوظيفة
Purpose of Job:
Answers inbound calls and respond to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving the FCR target.
Duties and Responsibilities:
ln charge of numerous tasks ranging from patient communications to relaying information to providers.
Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
Ensure that each appointment is scheduled correctly and in harmony with provider’s preference.
Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure.
Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
Reschedule appointment for patients who did not show or cancel.
Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
Triage calls according to priority and urgency, transferring calls as necessary.
Explain and enroll patients in the patient portal.
Follow guidelines and coordinate communications with clinical areas to accommodate the customers’ requests.
Attend and actively participate in all department, team and/or committee meetings.
Maintain knowledge of multiple insurance companies’ requirements
Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
Maintain a professional and courteous manner while protecting confidential patient information.
Job Requirements:
Education:
Bachelor’s degree in any field.
Experience:
Experience in a call center or high-volume call position, preferred
Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
Skills:
Good in English.
Customer Oriented.
Excellent communication skills and customer handling skills.
Strong problem solving and analytical skills
Flexible team player.
Eagerness to learn and be a pillar of support for the larger brand team.
Proactive and Energetic.
Action Oriented and detail driven.
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المسار المهني
نظرة عامة على الدور
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
This role involves handling inbound customer calls during night hours to address inquiries and resolve issues. The position requires strong communication and problem-solving skills to ensure satisfactory outcomes for customers.
مصدر الوظيفة
إعلان الوظيفة الأصلي
تم العثور على هذه الوظيفة من خلالLinkedIn. يمكنك مراجعة الإعلان الأصلي من خلال رابط المصدر قبل التقديم.
حضرتك شغلك معانا كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك
Customer Support Agent (B1+ English) Outbound & Email
ETISAL International Group
Location: Cairo, EgyptType: دوام كاملPosted:
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries.
What We Offer
Net Salary: 13,000 EGP
Social & Medical Insurance
Fully Paid Training Program
2 Rotational Days Off per week
Professional, supportive, and inclusive work environment
Prime office location: Abbasia, Cairo
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies.
About the Role
We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping.
This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply.
Key Responsibilities
Conduct outbound calls to follow up on pending matters and gather required information.
Manage email correspondence, responding to inquiries promptly and professionally.
Process, verify, and maintain documentation and data entry tasks.
Coordinate with internal teams to ensure smooth operations and timely task completion.
Maintain accurate records and follow up on outstanding items.
Qualifications
Bachelor's degree in any discipline.
English proficiency at B1+ to B2 level.
Strong organizational and time-management skills.
High attention to detail and accuracy.
High attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to work effectively in a structured, target-driven environment.
Flexibility to work rotational shifts.
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🚀 WE’RE HIRING | English Customer Service Representatives! 🚀
Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙
📌 Job Requirements:
Fluent English (B2–C1)
Excellent communication and active listening skills
Strong problem-solving skills
Customer-focused attitude
Previous Customer Service / Call Center experience is a plus
🕒 Working Hours: 4:00 PM – 1:00 AM
📅 Days Off: Saturday & Sunday
📍 Location: Nasr City, Cairo – near Nozha Bridge
🏢 Work Model: On-site | Full-time
✨ What We Offer:
✔️ Competitive Salary
✔️ Career Growth Opportunities
✔️ Professional Work Environment
📩
What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do.
You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us.
What you’ll do:
✅ Send clear, friendly confirmation emails to students
✅ Collect feedback and run surveys to keep improving the student experience
✅ Review and approve requests in our evaluation system
✅ Manage our Google reviews daily
✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey
✅ Follow up with students to support retention and reduce drop-off
✅ Handle escalated issues as second-line support and turn them into positive outcomes
What we’re looking for:
🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers)
🔹 Excellent communication skills
🔹 Empathy and a genuine interest in supporting students
🔹 A self-motivated, organized team player
If you’re passionate about student success and love building strong relationships, we’d love to hear from you!
📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net
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