ICQA Supervisor, MEATR ICQA

Amazon is a global leader in e-commerce and cloud computing, offering a wide range of services including online retail, digital streaming, and artificial intelligence. The company provides diverse job opportunities across multiple departments and locations, reflecting its broad operational scope. Job titles such as Support & Ops Specialist, Customer Service Representative, and Logistics Executive suggest roles within operations, customer care, and supply chain management. Technical positions like Tier 2 Technical Care Associate and Engineering Project Manager indicate involvement in technical support and product development. The presence of roles requiring language skills, such as German speaker and French speaker positions, highlights Amazon's international reach. Additionally, roles like Graphic Designer and L&D Data Analyst point to creative and training functions within the organization. These job titles collectively suggest a complex and multifaceted business structure focused on delivering customer-centric solutions through various operational and technical channels.

Description As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes. The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department. Key job responsibilities Create and cultivate a safety culture by identifying safety opportunities across your work area Ensure that customer orders are fulfilled per quality guidelines Continuously provide critical shift related information to frontline management and operators Adjust labor allocation within assigned department throughout the shift per latest plan Drive proactive actions as communicated by manager to remove barriers impacting good shift performance Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors Develop subject matter expertise on all operations processes in assigned department Basic Qualifications Speak, write, and read fluently in English 1+ years of Microsoft Office products and applications experience Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach Bachelor's degree in a related field Preferred Qualifications Experience managing inventory in warehousing, retail or distribution setting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC Job ID: A10587258 Show more

The ICQA Supervisor oversees team operations and ensures quality standards are met during shifts. They collaborate with managers and staff to maintain efficient fulfillment processes.