English Travel Advisor (No Calls)

TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, the company has transformed its brand to be sharper, more modern, and more empathetic while maintaining its strong market position. TP focuses on intelligent, future-proof solutions that support clients across diverse sectors and geographies. Team members join an organization that values innovation, adaptability, and human-centered service. Working at TP means contributing to a forward-looking company committed to improving digital interactions worldwide. Role Description The English Travel Advisor (No Calls) is a full-time, on-site role based in Cairo, Egypt. In this position, the advisor primarily handles written customer interactions, supporting travelers through chat, email, and online platforms rather than phone calls. Daily responsibilities include assisting customers with travel arrangements such as bookings, changes, and cancellations, providing accurate information on itineraries, policies, and services, and addressing inquiries in a clear and professional manner. The advisor ensures a smooth digital customer journey by resolving issues efficiently, maintaining high standards of customer satisfaction, and adhering to company procedures and service-level agreements. Collaboration with internal teams and careful documentation of each interaction are essential to delivering consistent, high-quality travel support. Qualifications Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering positive experiences. Excellent Communication abilities in written English, with clear, accurate, and empathetic responses across digital channels. Solid understanding of Travel Arrangements, including booking, modifying, and canceling reservations, and familiarity with Travel Agency operations or similar environments. Good problem-solving and analytical skills, with attention to detail and the ability to handle multiple customer requests efficiently. Comfort working with computers, online tools, and reservation platforms; ability to learn new systems quickly. Availability to work full-time on-site in Cairo, Egypt, including possible shift work, weekends, and holidays as required. Prior experience in travel, hospitality, customer support, or a related field is beneficial. High school diploma or equivalent required; additional education in tourism, hospitality, or business is an advantage. Show more

This role involves providing travel-related advice and assistance to customers through written or digital communication. The advisor ensures accurate information is delivered while maintaining a professional and helpful tone. Responsibilities may include researching destinations, recommending itineraries, and addressing customer inquiries.