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فرصة عمل

English Speakers B2 | Grads | Night Shifts

TP

من مقر العمل
الموقعNew Cairo, Cairo, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى TP، في New Cairo, Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.

الوصف الأصلي

عن الوظيفة

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, TP has evolved to become more agile, modern, and people-centric while maintaining its strong technological foundation. The company focuses on intelligent, future-ready solutions that connect brands with their customers across multiple channels. TP emphasizes empathy, innovation, and operational excellence to deliver outstanding customer experiences worldwide. Joining TP means being part of an organization that invests in its people and prepares them for the future of work. Role Description This is a full-time, on-site role based in New Cairo for English-speaking graduates with at least a B2 level of proficiency. The role involves handling customer interactions in English via phone, chat, or email, providing accurate information, and resolving inquiries in a professional and timely manner. Day-to-day tasks include following established procedures, documenting interactions in internal systems, and escalating complex issues when necessary. Team members are expected to work night shifts, adhere to performance targets, and maintain high standards of customer satisfaction. The role also includes participating in ongoing training, applying feedback from supervisors, and collaborating with colleagues to ensure consistent service quality. Qualifications Strong English communication skills (minimum B2 level), including clear speaking, active listening, and professional writing. Customer service capabilities such as problem-solving, patience, empathy, and the ability to manage challenging interactions calmly. Basic computer literacy, including typing skills, familiarity with office software, and the ability to learn new systems quickly. Time management and adaptability to work night shifts, follow schedules, and handle changing workflows or priorities. Bachelor’s degree or equivalent education, preferably in business, languages, communication, or a related field. Ability to work on-site in New Cairo and collaborate effectively in a diverse, team-oriented environment. Previous experience in customer support or contact center roles is an advantage but not required. Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

This role involves supporting customers through communication during night shifts, typically requiring proficiency in English at a B2 level. It may involve handling inquiries or providing assistance in a graduate-level capacity.

المهارات

المهارات المطلوبة

Agile

مصدر الوظيفة

إعلان الوظيفة الأصلي

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Forasna

كول سنتر

سيلفر ايجل

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LinkedIn

Customer Support Agent (B1+ English) Outbound & Email

ETISAL International Group

Location: Cairo, EgyptType: دوام كاملPosted:

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies. About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ to B2 level. Strong organizational and time-management skills. High attention to detail and accuracy. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more

LinkedIn

English Customer Service - C1

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LinkedIn

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Location: Heliopolis, Cairo, EgyptType: دوام كاملPosted:

What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do. You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us. What you’ll do: ✅ Send clear, friendly confirmation emails to students ✅ Collect feedback and run surveys to keep improving the student experience ✅ Review and approve requests in our evaluation system ✅ Manage our Google reviews daily ✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey ✅ Follow up with students to support retention and reduce drop-off ✅ Handle escalated issues as second-line support and turn them into positive outcomes What we’re looking for: 🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers) 🔹 Excellent communication skills 🔹 Empathy and a genuine interest in supporting students 🔹 A self-motivated, organized team player If you’re passionate about student success and love building strong relationships, we’d love to hear from you! 📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net Show more