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فرصة عمل

Customer service C1 speakers

Raya CX

من مقر العمل
الموقعQesm 2nd 6 October, Al Jizah, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى Raya CX، في Qesm 2nd 6 October, Al Jizah, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

الوصف الأصلي

عن الوظيفة

Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing (BPO) and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets and delivers integrated outsourcing solutions powered by advanced technologies. Raya CX focuses on robust strategies, continuous improvement, and innovation to enhance service quality, efficiency, and customer satisfaction for its clients. Role Description This is a full-time, on-site Customer Service role for C1-level speakers, based in Qesm 2nd 6 October. The role involves responding to customer inquiries via phone, email, chat, and other channels, providing accurate information and resolving issues in a timely, professional manner. Day-to-day tasks include handling complaints, documenting interactions in customer service systems, following defined procedures, and escalating complex cases when needed. The Customer Service representative will ensure adherence to quality and performance standards, maintain up-to-date knowledge of client products and services, and contribute to a positive, collaborative team environment. The role also requires active participation in coaching sessions and training to continuously improve communication and service delivery skills. Qualifications Strong spoken and written communication skills in English at C1 level, with clear articulation and professional tone. Customer service skills, including active listening, empathy, problem solving, and conflict resolution. Ability to work with customer support tools and CRM systems, with basic computer literacy and multitasking skills. Time management and organizational skills, with the ability to handle high volumes of inquiries while maintaining accuracy. Collaborative mindset, adaptability, and willingness to learn new processes and client-specific requirements. Previous experience in customer service, call centers, or BPO environments is an advantage. High school diploma or equivalent; a college degree in business, communication, or a related field is a plus. Availability to work flexible shifts, including evenings, weekends, and holidays as required by business needs. Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Customer service C1 speakers provide support to customers through spoken communication, typically in a multilingual or customer-facing capacity. They may handle inquiries, resolve issues, and ensure positive interactions with clients. This role often requires strong interpersonal skills and the ability to communicate effectively in a professional setting.

مصدر الوظيفة

إعلان الوظيفة الأصلي

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Forasna

كول سنتر

سيلفر ايجل

Location: الجيزة, الجيزةType: OTHERPosted:

حضرتك شغلك معانا ‏كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك

LinkedIn

Customer Support Agent (B1+ English) Outbound & Email

ETISAL International Group

Location: Cairo, EgyptType: دوام كاملPosted:

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies. About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ to B2 level. Strong organizational and time-management skills. High attention to detail and accuracy. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more

LinkedIn

English Customer Service - C1

Innovative Work Solutions - Egypt

Location: Cairo, EgyptType: دوام كاملPosted:

🚀 WE’RE HIRING | English Customer Service Representatives! 🚀 Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙 📌 Job Requirements: Fluent English (B2–C1) Excellent communication and active listening skills Strong problem-solving skills Customer-focused attitude Previous Customer Service / Call Center experience is a plus 🕒 Working Hours: 4:00 PM – 1:00 AM 📅 Days Off: Saturday & Sunday 📍 Location: Nasr City, Cairo – near Nozha Bridge 🏢 Work Model: On-site | Full-time ✨ What We Offer: ✔️ Competitive Salary ✔️ Career Growth Opportunities ✔️ Professional Work Environment 📩

LinkedIn

Student Retention Specialist

DFA - Accredited German Institute

Location: Heliopolis, Cairo, EgyptType: دوام كاملPosted:

What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do. You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us. What you’ll do: ✅ Send clear, friendly confirmation emails to students ✅ Collect feedback and run surveys to keep improving the student experience ✅ Review and approve requests in our evaluation system ✅ Manage our Google reviews daily ✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey ✅ Follow up with students to support retention and reduce drop-off ✅ Handle escalated issues as second-line support and turn them into positive outcomes What we’re looking for: 🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers) 🔹 Excellent communication skills 🔹 Empathy and a genuine interest in supporting students 🔹 A self-motivated, organized team player If you’re passionate about student success and love building strong relationships, we’d love to hear from you! 📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net Show more