Senior IT Help desk Specialist

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company manages diverse outsourcing agreements with government and commercial clients in 10 languages and maintains operational sites in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Xceed delivers a broad range of services including inbound and outbound support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is consistently recognized by IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, ESG, CSR, and customer experience. Xceed operates under multiple international standards and certifications, including COPC and ISO frameworks for quality, security, continuity, environmental management, and occupational health and safety. Role Description This full-time Application Supervisor .NET (AI/LLM Integration) role is based in Cairo in a hybrid model, with a mix of on-site presence and work-from-home flexibility. The role is responsible for supervising and supporting .NET-based applications, with a focus on integrating AI and large language model capabilities into existing and new systems. Day-to-day tasks include monitoring application performance, overseeing incident resolution, coordinating technical support activities, and guiding troubleshooting for production and pre-production environments. The Application Supervisor collaborates with development, infrastructure, and operations teams to ensure stable, secure, and scalable application services, and contributes to requirements analysis, solution design, and testing of AI/LLM features. The role also involves documenting processes, mentoring team members, communicating with internal stakeholders, and continuously identifying opportunities to improve reliability, usability, and automation across Xceed’s applications. Requirements: - Bachelor's degree in Computer Science, Software Engineering, or a related field. - Minimum 4 years of software development experience, including 2+ years in a senior or leadership role. - Strong experience with C#, ASP.NET Core, Entity Framework Core, and REST APIs. - Experience with PostgreSQL or SQL Server. - Good knowledge of React or Angular. - Experience with Git, Docker, CI/CD, and Agile methodologies. - Hands-on experience with AI coding assistants and LLM integration is a strong advantage. - Strong leadership, mentoring, communication, and problem-solving skills. - Fluent in English. Show more

We are seeking a Pre-sales Engineer, you will be responsible for providing technical guidance, support, and solutions to our customers in the cloud and container platform area. You will also work closely with our internal teams to develop and implement solutions to improve our offerings and ensure customer satisfaction. Key Responsibilities: Provide customers with on-site guidance and training for product trials, help customers solve technical problems, become a technical communication bridge between customers and the company, and maintain good customer relations. Cooperate with the sales team to identify business opportunities, provide solutions and pre-sales technical support. Responsible for the preparation of project proposals, bids, test reports, implementation plans and other technical documents. Collect and sort out the needs of the client and the market, and provide more accurate and timely information for back-end products and R&D. Participate in relevant marketing activities and keynote speeches. Carry out technical exchanges and cooperation with partners. Qualifications: - Bachelor's degree in Computer Science, Computer Engineering, or related field. - Experience in IT and Internet related companies is preferred. . - It’s better to be familiar with the mainstream technology and related company products in the cloud computing industry. -With experience in Cloud Technologies, Kubernetes (K8s), OpenShift (OCP), and DevOps. - Experience in pre-sales, R&D or operation and maintenance of medium is preferred. - Excellent communication skills, including the ability to communicate technical information to both technical and non-technical audiences. - Ability to work independently and collaboratively in a team environment. - Strong problem-solving and analytical skills. If you meet the above qualifications and are passionate about cloud technologies, DevOps practices, Kubernetes, and container platform technology, we encourage you to apply for this exciting opportunity to join our team as a Pre-sales Engineer in the cloud , DevOps, Kubernetes, and container platform area. Work Arrangement: Client-site visits as required, with the remaining time working from home. Show more

Job Description Essential Job Functions: Define the enterprise automation and orchestration strategy, roadmap, standards, and governance. Design and deliver reusable workflows, runbooks, playbooks, and automation modules. Lead automation engineering using Ansible and CI/CD orchestration using Jenkins. Drive RPA initiatives for repeatable business and IT operational processes. Design and manage workflows using OpenText / Micro Focus Operations Orchestration. Integrate automation with ServiceNow, monitoring platforms, enterprise APIs, and cloud services. Implement secure access, credential management, testing, release, audit, and change controls. Lead automation engineers, conduct architecture reviews, resolve escalations, and maintain technical documentation. Basic Qualifications 12+ years of overall IT experience, including 5+ years in automation, orchestration, DevOps, or platform engineering leadership. Ansible / Red Hat Ansible Automation Platform Jenkins RPA platforms such as UiPath, Automation Anywhere, or Microsoft Power Automate OpenText / Micro Focus Operations Orchestration Python, PowerShell, Shell scripting, REST APIs, Git, and Terraform ServiceNow integration and Azure / AWS automation exposure At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. Show more

E-commerce Data Analyst (AI Training) About The Role What if your eye for detail and familiarity with online shopping could directly improve the AI tools that millions of people use to discover and buy products every day? We're hiring E-commerce Data Analysts to review, categorize, and improve product data that powers AI-driven shopping and recommendation systems. This is a fully remote, flexible contract role — open to anyone with strong organizational instincts and a sharp eye for quality. No prior e-commerce or retail experience required. Organization: Alignerr Type: Hourly Contract Location: Remote Commitment: 10–40 hours/week What You'll Do Review product listings for accuracy, completeness, and correct categorization Evaluate AI-generated product descriptions and recommendation outputs Tag and classify products using structured category systems and guidelines Identify duplicate, misleading, or low-quality product entries Provide clear, structured feedback to help improve AI-powered product search and discovery Work independently and asynchronously on your own schedule Who You Are Familiar with online shopping platforms and how product categories work Naturally detail-oriented with a systematic, consistent approach Comfortable working with structured data and web-based tools Strong written communication skills — able to document feedback clearly Self-motivated and reliable when working independently No e-commerce, retail, or AI experience required Nice to Have Experience with data entry, cataloging, or quality assurance Background in retail, merchandising, or digital marketing Familiarity with e-commerce platforms such as Amazon, eBay, or Shopify as a buyer or seller Why Join Us Work on cutting-edge AI projects alongside leading research labs Fully remote and flexible — work when and where it suits you Freelance autonomy with the structure of meaningful, task-based work Contribute to AI development that directly shapes how people find and buy products online Potential for ongoing work and contract extension as new projects launch Show more