Front Office Receptionist

1. Preparing Quotations, programs for individuals & groups. 2. Preparing programs itinerary 3. Preparing service orders for all branches & Traffic department 4. Preparing the Tourism police reports 5. Handle materialized bookings 6. Booking Hotels, Nile cruises & Local Trains 7. Handle the Air tickets with the concerned department. 8. Issuing payments and vouchers 09. Assign qualified guides 10. Making invoices for the files 11. Finalize the files on system & the paper work 12. Possibility for solving problems within authorized limit 13. Assist his/her senior in preparation the full documentation of the file including all correspondences, quotation and invoice Show more

Application Deadline: 25 October 2026 Department: Food & Beverage Location: Egypt - Cairo Compensation: EGP0 / month Description The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Key Responsibilities MAIN RESPONSIBILITIES Responsible to Assistant Room Service Manager & Room Service Manager. Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relation with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Projecting at all times a positive and motivated attitude and exercise self-control. Service of all Minibars within the Hotel rooms and Suites. Stock taking of Minibar items. Correct accounting of Minibar items and consumption to be posted in guest folio. Regular checks of expiry dates. Regular checks of the product quality and look of the item used, i.e damaged labels. correct Service procedures as per the outlines standard of performance Ensure communication between Room Service team and guest relations. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise Should have the Egyptian Nationality EDUCATION: High Instituation or University graduate. One year experience in a customer service oriented position, 5 Stars Hotel Experiance. English – excellent oral and written skills The skills the candidate must have to fill this position: Listening and oral skills Listen attentively and speak clearly Basic knowledge of Hotel Business Operations Microsoft Office Applications Opera Cloud System Basic knowledge of Micros To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Customer service orientation Teamwork / Cooperation Cross Cultural Sensitivity Interpersonal Skills Integrity About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you. Show more

Application Deadline: 22 October 2026 Department: Food & Beverage Location: Egypt - Cairo Compensation: EGP0 / month Description The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction. Key Responsibilities MAIN RESPONSIBILITIES Coordinate with Waiter/ Waitress & Minibar Attendant. Display excellent conversation skills and selling techniques at all times. Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department. Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relation with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Projecting at all times a positive and motivated attitude and exercise self-control. Having a complete understanding of the monthly profit and loss statement of the department. Be able to lead the service and act as a role model to the team. Be able to ensure a flawless service to the highest standards and as required by the department and the hotel. Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. Skills, Knowledge and Expertise Should have the Egyptian Nationality EDUCATION: High Instituation or University graduate. One year experience in a customer service oriented position, 5 Stars Hotel Experiance. English – excellent oral and written skills The skills the candidate must have to fill this position: Listening and oral skills Listen attentively and speak clearly Basic knowledge of Hotel Business Operations Microsoft Office Applications Opera Cloud System Basic knowledge of Micros To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Customer service orientation Teamwork / Cooperation Cross Cultural Sensitivity Interpersonal Skills Integrity About Kempinski At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you. Show more

Role Description This is a full-time, on-site Reservation Agent role based in Nasr City, focused on managing reservations using Opera PMS/Cloud. The Reservation Agent will handle inbound reservation requests via email, and other channels, ensuring accurate entry and updates of bookings in the system. The role includes verifying availability, rates, and guest details, modifying and canceling reservations as requested, and coordinating with hotels and related departments to confirm bookings and special requests. The Reservation Agent will respond to customer inquiries, provide clear information on services and policies, and follow established procedures to maintain high service standards. Daily responsibilities also involve maintaining organized records, adhering to company and client guidelines, and contributing to a professional, customer-centric environment. Qualifications Strong Reservations and Opera PMS/Cloud skills, with experience in managing bookings, rate plans, and availability. Excellent Customer Service and Communication abilities to handle inquiries, resolve issues, and provide accurate information. Professional Phone Etiquette and Receptionist Duties capabilities, including answering calls, routing inquiries, and managing guest interactions. Attention to detail, accuracy in data entry, and ability to follow standard operating procedures. Proficiency in using reservation and office software; basic MS Office skills are preferred. Ability to work on-site in Nasr City, collaborate with a team, and adapt to a fast-paced hospitality environment. Previous experience in hotel reservations or hospitality operations is an advantage. Diploma or bachelor’s degree in hospitality, business, or a related field is preferred. Fluency in English and Arabic, both written and spoken, is highly beneficial. Show more