Email Support | Technical Account | English B2

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address the unique needs of each client and help them concentrate on their core business. With strong global coverage and cultural understanding, ETISAL International combines industry best practices with advanced technologies to provide first-class service quality. The company emphasizes transparency, flexibility, integrity, and a commitment to exceeding client expectations while valuing human capital and long-term partnerships. Role Description This is a full-time, on-site role based in Cairo, Egypt for an Email Support | Technical Account | English B2 team member. The role involves handling customer inquiries and requests via email, providing clear and accurate information, and resolving technical and account-related issues in a timely manner. The person in this role will maintain detailed records of interactions, follow established procedures, and escalate complex cases when needed. Daily responsibilities include collaborating with internal teams to troubleshoot issues, ensuring service levels are met, and communicating in English at a B2 level or higher. The role also requires proactive follow-up with customers and continuous learning about products, services, and internal tools. Qualifications Candidates should possess skills in Bookkeeping and basic Accounting to manage and verify customer-related financial records accurately. Candidates should possess skills in Finance and Invoicing to support billing inquiries, reconcile accounts, and clarify payment-related issues. Candidates should possess strong Communication skills to respond to emails clearly, professionally, and in English at B2 level or higher. Relevant experience in email or customer support, technical account management, or BPO environments is beneficial. Ability to work on-site in Cairo, Egypt, manage multiple tickets simultaneously, and follow structured processes and service level agreements. Strong attention to detail, problem-solving abilities, and a customer-focused mindset. Comfort with using CRM systems, ticketing tools, and standard office software; prior exposure to technical products or services is an advantage. Show more