ملخص JobPlatform
نظرة سريعة على الوظيفة
هذه الوظيفة لدى SM Technical Support Services، في Qesm El Maadi, Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.SM Technical Support Services is a company that offers technical support solutions to businesses seeking reliable assistance with their operational needs. While specific industry details are not provided, the recruitment of a Sales Specialist suggests the organization may be involved in selling or promoting technical services to clients. The role implies a focus on client engagement and business development, indicating potential involvement in sales processes, customer relationship management, and market expansion. As a job website, SM Technical Support Services likely connects professionals with opportunities in technical support and related fields. The company's emphasis on hiring for sales roles highlights its commitment to growth and service delivery. Without additional information, the exact scope of services or industry focus remains inferred based on available job titles.
Company Description
Salman Group, a leader in providing printing and packaging solutions in the Middle east, Africa and Europe, we supply variety of printed paper and paper board packaging products to a wide range of industries, with over 30 years of experience in the field of printing and packaging, today the group is one of the largest manufacturers of printed paper and paper board products that offers a one stop shop solution for all your printing and packaging needs.
Role Description
The Senior Fulfillment & Accounts Management role is a full-time, on-site position based in Qesm El Maadi. This role is responsible for Manage and execute active and inactive accounts on Sales plans, Handling End to End order cycle follow ups, solving issues and meet customer needs through all stages. creating proper forecast to ensure the smoothness of the business; to provide unique customer experience and maintain relationships with Accounts.
Key Responsibilities
1-Order Management: 60%:
Receiving sales lead on FINSYS, including art work or follow up with Quality Control “QC” in a sample analysis, make a “Farm ID”, check raw material “RM” availability, request quotation from estimators, negotiate in prices, take clients approvals on Mockup / Art work, take purchasing order “PO”, create ERP code & sales order “SO”, supply chain “SC” & quality control “QC” approvals on Sales order “SO”, create Job order “JO”, request invoice from finance, ensure finished goods “FG” stock after production, create dispatch tracker, warehouse create Dispatch Note, send Dispatch Note & invoice to dispatch team, deliver “FG”, follow up collection status.
Efficiently and accurately receive and process orders and provide order status updates on “FINSYS” to customers according to the agreed SLAs.
Track from FYNSIS pending’s on “graphics, Samples, Production “JO”, credit note, Invoices, approvals and any phases pending maters” in order to accelerate approvals time to meet agreed SLA for each stage with SM escalation policy.
Presenting on customers about our product range, material alternatives, provide solutions, and SM’s terms and conditions.
Responsible for make orientation for new commers & train Colleagues’ on FINSYS & Insoft and any assigned training related to operation process.
Ensure production process meets the estimated time of departure “ETD” and follow up on pending “JO” after check production summary status and aligned that matched the agreed specifications.
2-Accounts Management: 25%:
Handling End to End order cycle follow ups, solving issues and meet customer needs through all stages. 8) Follow up with active & inactive customer in order to get a new PO’s with different “SKU’s” to achieve sales target.
Manage customer graphic requests by make sample analysis or got an art work and sending sample matched SM customer request before manufacturing.
Provide estimated time of arrival “ETA” information for all orders to SM customers based on availability of “RM” or alternative material client acceptance, Production schedule, Delivery note, invoices status & any related factors.
Handling & resolving any client issues in order to provide unique customer experience.
Track customer account balances for credit limits and terms to avoid shipping and billing delays.
Manage and follow up and deliver pending/undelivered finished goods stock.
Coordinate with customers and dispatch team to determine appropriate delivery time if delivery is immediately, ensure delivery time is within 24 hours from shipping request .
Daily, weekly, and monthly verification of collections status, and periodic follow up with clients to meet collections target .
Track & ensure customers balance confirmation, with timely follow-up, securing required approvals, and maintaining accurate account reconciliation while strengthening client relationships.
3-Sales Growth: 10%:
Providing clients with an exceptional level of service relating to all SM products and services
Achieving customer satisfaction in accordance with international standards.
Assisting customers in understanding all company products portfolio while identifying solutions to fit their needs to generate more revenue “One stop shop”.
4-Analysis & Reports: 5%:
weekly, monthly quarterly report of sales achieved comparison to sales and periodic notification to meet sales .
Weekly Summary of all quotation sent VS converted into purchase orders.
Monthly achievements and challenges with action & result in daily operation.
Prepare monthly reports to be shared with the customers comparing the monthly allocation percentage compared to the actual order quantity monthly.
Weekly pending leads, Samples, PO’s, JO’s Report
Qualifications
Bachelor’s degree in Business Administration from a recognized local institution.
Excellent Sales growth development, lead generation, Expanding skills.
A strong understanding of the sales cycle, sales management, and multiple industries especially paper & carton.
Proficiency in conducting organizational assessments, analyzing data, and identifying areas for improvement.
Business Acumen/ Ownership – a solid understanding of the organizations’ industry, market dynamics, and key drivers of business performance is crucial.
Strong Analytical skills to diagnose organizational issues, identify root causes, and develop data-driven solutions.
Problem-solving skills to address complex organizational challenges and implement effective solutions.
Strong leadership skills to influence and drive change across the organization.
Strong Communication and Interpersonal skills to engage stakeholders, build buy-in, and facilitate smooth transitions during periods of change.
Attention to Details – ability to strong attention to details, ensure accuracy, identify and investigate anomalies or errors.
Excellent Presentation skills to effectively convey ideas, influence stakeholders, and facilitate training sessions.
Adaptability – accepts change, understands changes in work tasks, situations, and environment.
Excellent verbal and written in Arabic & English languages
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المسار المهني
نظرة عامة على الدور
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.This role involves managing fulfillment processes and customer accounts to ensure timely delivery and satisfaction. Responsibilities may include coordinating logistics, maintaining client relationships, and resolving account-related issues.
