Work Winning Coordinator

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity To support the significant growth of our Technology Risk service in MENA, EY is looking to hire highly qualified resources. Specifically, as part of this job posting, we are looking for a Senior Consultant / Assistant Manager. Working across many different industries, this role will be responsible for executing and leading IT and cybersecurity projects. It is all about listening to our clients, asking the better questions, and supporting them in areas where there are no off-the-shelf solutions. Your Key Responsibilities A large part of the role will be engagement delivery and EY will expect the candidates to lead and deliver engagements with very minimal supervision. EY also expects the candidates to support executives in development of proposals, presentations and other business development activities. The candidate will be responsible for the delivery and quality of the final reports to EY's clients. An existing track record of successful engagement delivery in Technology Risk is expected of all candidates for this role. A Big 4 background or comparable consulting experience is highly advantageous. A broad background across IT and Cybersecurity is expected with specific experience in the following areas: Expertise in Risk and Governance Frameworks, including IT governance frameworks (e.g., COBIT, ITIL, NIST), ISO 27001 standards, information security principles, policy development, and risk assessment. Proficiency in IT Systems Audit, encompassing planning, execution, audit methodologies, complex IT environment evaluation, control weakness identification, and effective communication of findings. Comprehensive knowledge of internal controls over financial reporting (ICFR), covering ITGCs, ITACs, SOX requirements, supporting financial audits with IT expertise, and strong liaison skills with financial auditors. Good understanding around the application systems such as SAP, Oracle, Microsoft Dynamics and operating systems and databases. Strong understanding of Business Continuity Planning (BCP), including BCP/DRP principles, business impact analyses, recovery strategy development, and plan testing. Strong understanding of cybersecurity fundamentals, including common threats, vulnerabilities, basic principles, and contributions to cybersecurity discussions. General Skills: Excellent analytical, problem-solving, communication, presentation, project management, organizational, leadership, client service, and business development skills. Skills And Attributes For Success Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or in a related field. Relevant professional certifications (e.g., CISA, CISSP, CISM, ISO 27001 Lead Auditor) are preferred. Minimum of 3 to 5 years of experience in IT audit, information security, or related fields. Strong knowledge of ITGC/ITAC, information security frameworks, and cybersecurity best practices. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively within a team environment. What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Renewal Manager is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This is a fixed term contract role for 8 months of duration. This position is an individual contributor role reporting to the Manager, Renewal Specialists. Responsibility Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting Achieve financial and strategic revenue, bookings and billings targets Evaluate your portfolio to prioritize time to render the most favorable outcomes Leverage customer data and behavior to assess the health of each renewal Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Eligible to work in Egypt 2+ years of experience within Renewal Management, Account Management or Customer Success Bachelor's degree Fluent in written and spoken English and French Preferred 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings Strong negotiation skills with experience driving contracts to completion on time Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level Experience in quota carrying sales role with proven achievement Strong process management, financial acumen, and contractual engineering skills Ability to react and adapt to potential rapid shifts in priorities Strong level of urgency, organization, and prioritization skills Ability to project-manage the renewal cycle, pulling in necessary resources Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice Show more

Job Title Associate Customer Success - German Speaker Job Description The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience Show more

Job Description JOB DESCRIPTION Job Role Card Operation Checker/Reviewer Grade L Title AFU-Issuing Senior Officer Reporting to Assistant Manager Department Operations – Account Fulfilment Unit Issuing Role Purpose Responsible for overseeing the day– to – day activities related to credit card operations and ensure all customers’ requests are fulfilled efficiently. Handle staff queries & client’s complaints in adequate proper time manner. Manage a team and ensure all Financial & non-financial requests processed correctly and email handled. Maintenance requests, financial & non-financial batches uploaded before cut-off time, credit card limit amendments and loyalty requests are completed within the specified TAT and as per the terms & conditions specified in the Service Level Agreements with the client banks/financial institutions. Key Responsibilities Processing Assign daily requests within specified time frame considering the volume versus touch team for officers to ensure optimum utilization of the resources. Manage a team professionally and handle their queries promptly. Handle emails queries in a professional time and a manner. Ensure all the assigned requests through varies channel assigned and processed before cut-off time. Validate customers’ requests accurately and ensure requests are resolved on time to avoid escalation. Identify the risk of financial and non-financial activities and their impact in order to set precautious plan to prevent any mistake from happening Verify Officers’ work sheets to ensure that there is no mis-outs. Revie MIS tracker in addition to rejection tracker regularly. Monitor staff performance and provide performance appraisal monthly based on error tracker to enable smooth performance review discussions. Adherence to set policies and procedures Detect all internal errors on time and ensure timely escalation to the reporting manager to avoid any financial impact or breach of service level agreement with client banks/institutions. Timely escalation of potential or current audit risk to the reporting manager to ensure there are audit observations or financial loss. Control & monitor to ensure that there are no actions from the team which would lead to breach of confidentiality agreements with client banks/institutions. Compliance Verify the daily MIS updated by the team to ensure accuracy to avoid any mismatch in the unit capacity plan. Ensure compliance to all operating policies and laid down procedures so that there are no actions which would lead to breach of service level confidentiality agreements with clients. Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors. Performance Measures: SLA breaches (Internal/External). Client feedback. Financial loss. Audit observations. Team’s awareness on processes. Smooth performance review and discussions Experience / Skills Required Education: Bachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System Good MS Office skills (Word & Excel) Very Good English communication skills (reading & writing) Experience 3-4 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector. 2-3 years experience in leadership or managerial role which is relevant to the position. Knowledge/Skills Technical skills: card management system Leadership skills: Ability to guide, coach communicate and manage team effectively Communication skills: Handle clients’ meeting, staff training and management discussion. Mentor the respective team members wherever required to mitigate any potential knowledge gap. Problem solving: Ability to handle clients or staff complaints professionally with valid & legal solution Banking Knowledge: Aware of banking department and their function Adaptability: Capable of handling Adhoc activities and deliver them before deadline with available resources. Flexibility to work during public holiday and weekends if required. Show more