English Customer Support representative B2 _ Grad & Drop out
TP EG
Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience in customer experience management. In response to the AI era, the company has evolved to become more agile, modern, and technology-driven while maintaining a strong focus on empathy and human connection. TP combines intelligent solutions with skilled teams to support clients across multiple industries and channels. The organization is committed to innovation, career growth, and a supportive work environment for its employees. TP continues to be future-focused, offering opportunities to work with global brands and cutting-edge tools. Role Description This is a full-time, on-site English Customer Support Representative role located in Cairo, Egypt, open to both graduates and individuals who did not complete their degree. The role involves handling inbound and outbound customer interactions in English via phone, email, or chat, and providing accurate information about products, services, and policies. Daily responsibilities include resolving customer inquiries, troubleshooting issues, documenting cases, and following up to ensure resolution and customer satisfaction. The representative will adhere to company procedures, meet performance targets, and maintain a professional and courteous tone in all communications. The role also includes collaborating with team members and supervisors to escalate complex issues and continuously improve service quality. Qualifications Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and deliver helpful, courteous assistance. Candidates should possess solid Customer Satisfaction focus to ensure positive outcomes and foster long-term loyalty. Candidates should possess excellent Communication skills in English, both written and spoken, to interact clearly and professionally with customers. Candidates should possess effective Troubleshooting abilities to identify issues, analyze root causes, and guide customers to appropriate solutions. Ability to work on-site in Cairo, Egypt, with flexibility for shift-based schedules. Basic computer literacy and familiarity with CRM or ticketing systems are beneficial. Previous experience in a contact center or customer-facing role is an advantage but not mandatory. Strong problem-solving mindset, patience, and resilience under pressure. Willingness to learn, adapt to new tools and processes, and work collaboratively in a diverse team environment. Show more