ملف الشركة
عن الشركة
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.Going Places is a job website that connects professionals with opportunities in the travel and tourism sector. The platform focuses on providing a curated selection of roles, including positions such as Travel Consultant, to help job seekers find meaningful employment within dynamic industries. While the exact nature of the company's operations and its broader industry involvement are not specified, the presence of travel-related job titles suggests an emphasis on career pathways in travel services, hospitality, and related fields. The website likely serves as a resource for individuals seeking roles that align with their skills and interests in these areas. By highlighting relevant positions, Going Places aims to support both job seekers and employers in finding suitable matches within the evolving travel industry.
Travel Consultant (Egypt)
Going Places · Cairo (office-based, hybrid or remote) · Full-time
Join the team that designs journeys to some of the world’s most remarkable places, and make every guest’s trip to Egypt one they never forget.
About Going Places
Going Places builds tailor-made trips to places worth getting right. Our brands include This is Egypt, This is Kyrgyzstan, This is Socotra, and the Nile cruise specialists Dahabieh.com and croisieredunil.com.
We care deeply about the experience. Every trip is designed around the guest, never pulled off a shelf, and every detail matters: the right guide, the right boat, the right pace, the right moment at a temple. We work with a hand-picked network of local guides and partners, including 200+ Nile cruise ships and dahabiyas, and we measure ourselves by how our guests feel when they get home.
Technology is at the heart of what we do. We build our own websites, interactive maps, data and content in-house, and we use AI-assisted tools for research, itinerary design and quotations. Our tools take care of the routine so our people can give every guest more personal attention, not less.
We work across several destinations, including Egypt, Turkey, Namibia, Kyrgyzstan and Socotra. This role is dedicated to Egypt.
The role
You own each guest’s experience from the first conversation to the final goodbye. You listen, design the trip, check availability with our partners, send the offer and close the booking. Then you stay with the guest until they fly home, and follow up afterwards.
This is not a back-office role and there is no hand-off after booking. If a guest has a question on day five of their Nile cruise, they come to you. You will use modern tools, including AI, every day, and help shape how we use them, so that technology handles the busywork and you can focus on the guest.
You will report to the Commercial Director.
Responsibilities
Sales and enquiry management
Respond to every new enquiry promptly and personally.
Qualify each enquiry by understanding the guest’s travel dates, group size and composition, budget, interests, travel style, pace and any special requirements such as accessibility, dietary or medical needs.
Advise guests on the best time to travel, suitable routes and trip length, and recommend products that match their expectations and budget.
Proactively follow up on open enquiries and pending offers to maximise conversion, using a structured follow-up schedule.
Identify and act on upselling and cross-selling opportunities, such as cruise upgrades, private guiding, extensions to the Red Sea or Western Desert, and special experiences.
Handle price negotiations professionally while protecting agreed margins.
Meet or exceed individual monthly targets for booked revenue, margin and conversion rate.
Itinerary design and quotations
Design tailor-made itineraries across Egypt that match each guest’s interests, budget and travel style.
Build realistic, well-paced day-by-day programmes that account for opening hours, travel times, seasonality, flight and train schedules, and guest preferences.
Prepare accurate, clearly presented quotations using company templates, applying the correct supplier rates, margins, currency and pricing policy.
Present options at different price levels where appropriate, and explain inclusions, exclusions and terms clearly.
Revise itineraries and quotations quickly in response to guest feedback until the trip is confirmed.
Ensure every offer is technically sound and operationally deliverable before it is sent.
Reservations and supplier coordination
Check live availability and secure rates with hotels, Nile cruise ships, dahabiyas, domestic airlines, train operators, transport companies, licensed guides and activity partners.
Place, confirm and manage all reservations in writing, and track option and hold deadlines so that no space is lost.
Handle amendments, name changes, cancellations and rebookings with suppliers promptly and accurately, applying the relevant cancellation policies.
Assign suitable guides, drivers and vehicles for each trip, matching language, expertise and guest profile.
Maintain clear and timely communication with suppliers on rooming lists, special requests, arrival details and any changes.
Escalate supplier issues, overbookings or service failures to management without delay.
Payments, contracts and documentation
Issue booking confirmations, pro-forma invoices and payment requests in line with company terms.
Collect deposits and final balances on time, and reconcile payments received against bookings.
Coordinate with accounts on supplier payments, refunds and outstanding balances.
Prepare and send final travel documents, including detailed itineraries, vouchers, contact sheets and pre-departure information packs.
Ensure booking terms and conditions, cancellation policies and insurance recommendations are communicated and acknowledged by the guest.
Pre-arrival guest care
Brief guests on entry and visa requirements, arrival procedures, airport meet-and-assist, transfers, local customs, dress codes, tipping, health advice and what to pack.
Brief guides, drivers and cruise or hotel teams on each guest’s preferences, special occasions and requirements.
Arrange special touches where relevant, such as birthday or honeymoon surprises, in line with company guidelines.
In-trip guest support
Act as the guest’s single point of contact throughout their stay in Egypt.
Check in with guests at key moments, including arrival, cruise embarkation, internal flights and mid-trip.
Monitor trip delivery with guides and drivers, and act immediately on any delay, change or service issue.
Resolve complaints and problems quickly and fairly, finding practical solutions and documenting every case.
Share an after-hours or on-call contact rota with the team so that guests always have support during their trip.
Post-trip follow-up and guest retention
Contact every guest after their trip to collect feedback and thank them.
Encourage satisfied guests to leave reviews on TripAdvisor, Google and other platforms.
Handle any post-trip complaints or claims professionally and in coordination with management.
Maintain relationships with past guests to generate repeat bookings and referrals.
Technology, CRM and reporting
Use our CRM, booking systems and AI-assisted tools every day to manage enquiries, build itineraries and prepare quotations quickly and accurately.
Log every enquiry, conversation, offer, booking and payment so that guest data stays complete and reliable.
Keep booking files complete and up to date so that any team member can take over if needed.
Give feedback on our tools and workflows, test new features, and suggest where technology can save time or improve the guest experience.
Requirements
Must have
2 to 5 years in inbound tourism as a travel consultant, tour consultant, tour operator or in a similar role.
Hands-on experience building tailor-made (FIT) itineraries and quotations for Egypt.
Strong knowledge of Egypt’s main destinations, hotels and Nile cruise products.
Genuine care for guests and an eye for the small details that turn a good trip into an unforgettable one.
Excellent written and spoken English. You will write to guests every day.
A sales mindset: you follow up, you close, and you are comfortable with targets.
Calm, practical problem-solving when plans change.
Organised and accurate with dates, names, payments and details.
Tech-savvy: confident with a CRM, booking systems and Google Workspace or Microsoft Office, and eager to work with AI tools.
A bachelor’s degree in tourism, hospitality, languages or a related field.
Nice to have
Fluent French or Spanish. Other European languages also welcome.
Experience with luxury or high-value guests.
Knowledge of our other destinations, such as Turkey, Namibia, Kyrgyzstan or Socotra.
What we offer
Competitive base salary plus variable, performance-linked pay.
Social and medical insurance.
Modern, AI-powered tools that take the busywork out of the job.
Familiarisation trips across Egypt to build first-hand product knowledge.
Real ownership: your guests, your trips, your results.
A small, fast-moving team where your ideas shape how we sell and the tools we build.
Room to grow into a senior or team-lead role as the business scales.
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