Operations Supervisor

متطلبات الوظيفه : - القدره علي العمل و السفر الدائم في جميع محافظات مصر - امكانيه العمل في شيفتات صباحيه و مسائيه - خبره لا تقل عن 5 سنوات في مجال الكهرباء - موقف واضح من التجنيد - لا يوجد سكن للمغتربين - متوفر سكن بالمواقع خارج القاهره و الجيزه

Company Description Beacon FinTrain is a global financial training provider recognized for integrity, customer focus, team effectiveness, and accountability. For more than 15 years, the organization has delivered world-class financial training and consulting services to leading employers and professionals. Beacon FinTrain is an authorized learning partner of AFP, FMI, and Frankfurt School of Finance, offering programs such as CTP, FP&A, CFM, CFA, ACI-DC, and IFRS. The company designs high-quality, practical workshops to support professional development and enhance financial performance. It has modernized both classroom and live online learning systems to meet the evolving needs of today’s professionals. Role Description Coordinate the scheduling of training sessions, workshops, and learning events across multiple business units and locations. Coordinates with the Admin team the room bookings, venue arrangements, catering, and equipment setup for all in-person training events. Send calendar invitations, joining instructions, and pre-work communications to participants and facilitators in a timely manner. Maintain and update the training calendar, proactively flagging conflicts or capacity issues to the supervisor. Support the coordination of virtual training sessions, including platform setup (MS Teams, Zoom, Webex) and technical troubleshooting. Process training enrolments, cancellations, and waitlist management in a timely and organized manner. Prepare and distribute training materials, printed handouts, and digital resources ahead of each session. Collate and organize post-training feedback forms and surveys; prepare summary reports for the supervisor. Provide friendly and efficient support to participants before, during, and after training events. Qualifications Bachelor’s degree in Business Administration, Education or a related field. Relevant certification in L&D or project coordination is a plus. At least 1 year of experience in a training coordination, or operations support role within a corporate environment. Hands-on experience with LMS platforms. Familiarity with virtual training platforms such as MS Teams, Zoom, or Webex. Show more

OverviewThe Customer Success Coordinator (Foreign Clients) at KoraStats serves as the central point of contact between the company's operations and sales departments and its foreign clients. This role is responsible for coordinating and handling all aspects of client management, ensuring efficient communication, and delivering exceptional service to international clients. Qualifications • Education and Experience: - Bachelor's degree in Business Administration, Marketing, or a related field (preferred). - Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment. • Skills and Competencies: - Excellent interpersonal and communication skills to build and maintain strong client relationships. - Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients. - Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously. - Problem-solving mindset to address client issues and proactively identify opportunities for improvement. - Familiarity with CRM software and other relevant tools to manage client information and track interactions. • Industry Knowledge: - Knowledge of sports statistics or the sports industry is desirable but not mandatory. - Willingness to learn and stay updated on industry trends and developments. Duties & Responsibilities • Client Coordination and Communication: - Serve as the primary contact for foreign clients, establishing and maintaining professional relationships. - Facilitate effective communication between the operations and sales departments and foreign clients. - Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly. • Client Onboarding and Account Management: - Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition. - Maintain accurate client records, including contact details, services provided, and any special requirements. • Client Support and Issue Resolution: - Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction. - Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution. - Proactively identify potential service improvements or areas where client expectations are not being met. • Collaboration and Coordination: - Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction. - Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality. - Participate in regular meetings to share client feedback, discuss challenges, and propose solutions. Vacancy Highlights Location : On Site Working days : 6 days/week - One day off Contract type : Full time Show more

Job Description - Capex Support Executive Process Capex invoices through the Tech Portal Create Capital Expenditure (CEAR) requests in the system Create resource task-wise details for accounting and MMS release Assign approval matrices for the respective POs Handle approver queries and coordinate with vendors regarding requirements Coordinate with the Budget Team for the BOQ tracker for invoice processing Follow up on vendor MMS creation Handle vendor queries related to invoice submission Coordinate with the respective teams regarding budget or Tech claim issues Create MMS in the system using the appropriate budget from the respective task lines Manage monthly accruals for Capex items in coordination with IT Follow up with Project Managers regarding approval issues Coordinate with the IT Team regarding budget availability against task line items Perform other responsibilities as instructed by management based on business requirements Requirements 2-3 years of experience in a call centre, BPO, or back-office environment Excellent written and spoken communication skills Strong collaboration and follow-up skills Comfortable with system data entry, trackers, and Excel Basic understanding of back-office processing or HR Banking or financial support experience is preferred Experience in invoice processing, purchase orders, or vendor handling is preferred Arabic-speaking candidates are preferred Show more