Customer Service Representative-fresh graduate

About Us Tasaheel is one of Egypt’s leading SME institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country. Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development. With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth. Overview The SMEs Business Center Head will be responsible for managing and expanding a portfolio of SME clients while leading and developing a team of SME officers. The role focuses on meeting clients’ financial needs—including deposits, transactions, trade finance, and borrowing—while ensuring strong customer relationships, portfolio growth, and high team performance. What You’ll Do Lead, supervise, and mentor a team of SME officers to achieve business objectives. Set clear performance targets for the team and ensure consistent achievement. Support team members with training, coaching, and guidance to enhance skills and productivity. Manage and grow a portfolio of SME customers while ensuring high levels of client satisfaction and retention. Build strong relationships with decision-makers within client organizations. Handle escalated client concerns and ensure timely, professional resolution. Identify and execute cross-selling and upselling opportunities across financial products. Drive client acquisition strategies to expand the SME portfolio. Ensure team compliance with customer service standards, policies, and procedures. Monitor market trends and competitor activities to identify growth opportunities. Collaborate with internal departments to ensure efficient and seamless customer service delivery. What Makes You a Good Fit Minimum 5 years of experience in banking with a focus on SME banking. Proven team leadership/people management experience. Successful completion of a credit course (mandatory). Strong leadership, communication, and negotiation skills. Demonstrated success in portfolio growth and client relationship management. Ability to motivate and guide a team toward achieving ambitious targets. Excellent problem-solving and decision-making skills. At Tasaheel, we believe that access to finance is not just a service—it’s a catalyst for transformation. Show more

About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Strong organizational and time-management skills. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Show more

Company Description TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions. Role Description This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency. Qualifications Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage Benefits & Salary Net Salary up to 20K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medical insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Development courses Diplomas with attractive discounts Free gaming arena Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off

Intelcia is expanding! We are actively seeking driven, fluent English speakers who are passionate about delivering exceptional customer experiences. If you thrive in a supportive and highly rewarding environment, we want you on our team.Locations (Office-Based): Cairo: Sheikh Zayed & Maadi Alexandria: Borg El Arab (Silicon Valley) Compensation & Benefits: Competitive Base: 14,000 EGP Net Basic Salary Performance Rewards: $100 KPI Bonus Uncapped Earning Potential: $7 per successful sale (unlimited incentives) Health & Security: Premium medical and social insurance Growth: Fully paid training to set you up for success Commuter Support: Company-provided transportation Work Schedule & Flexibility: 9-hour rotational shifts (including a 1-hour break) 5 working days, 2 days off Ultimate Flexibility: Enjoy the freedom to easily swap shifts and days off with your coworkers to maintain a healthy work-life balance. Key Requirements: Absolute fluency in English (both spoken and written) Show more