هذه الوظيفة لدى ETISAL International Group، في Cairo, Cairo, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.
الوصف الأصلي
عن الوظيفة
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, innovative outsourcing solutions that help organizations concentrate on their core business and better serve their own customers. With strong expertise in diverse cultures and industry best practices, ETISAL International emphasizes high-quality service, transparency, flexibility, and integrity in operations. The team is committed to valuing human capital, using advanced technologies, and consistently striving to exceed client expectations. ETISAL International offers a dynamic environment for individuals who want to contribute to customer-centric, service-driven excellence.
Role Description The Turkish Agents | Customer Service Agents role is a full-time, on-site position based in Cairo. In this role, team members handle inbound and outbound customer interactions in Turkish, including responding to inquiries, resolving issues, and providing accurate information about products and services. Agents document customer interactions, follow established procedures, and escalate complex cases when necessary to ensure timely and effective resolution. The role involves working with internal systems, adhering to service-level agreements, and maintaining high standards of professionalism and customer satisfaction. Collaboration with supervisors and colleagues to improve processes and share feedback is also part of the day-to-day responsibilities.
Qualifications
Strong Turkish language skills (spoken and written), with good command of English and/or Arabic.
Proven customer service abilities, including active listening, problem-solving, and conflict resolution.
Effective communication and interpersonal skills, with a professional and courteous phone and chat manner.
Basic computer literacy and ability to work with CRM or call center systems and software.
Ability to work full time on-site in Cairo, with flexibility for shift-based schedules when required.
Previous experience in call centers, BPO, or customer-facing roles is an advantage.
High level of reliability, integrity, and attention to detail, with a focus on meeting performance targets.
Diploma or bachelor’s degree in any field preferred, or equivalent practical experience.
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مصدر الوظيفة
إعلان الوظيفة الأصلي
تم العثور على هذه الوظيفة من خلالLinkedIn. يمكنك مراجعة الإعلان الأصلي من خلال رابط المصدر قبل التقديم.
Location: Giza, Al Jizah, EgyptType: دوام كاملPosted:
We’re Hiring: Contact Center Banking Representatives
Join our Banking project and start your career in one of the top banks in Egypt!
Job Description:
• Handle customer inquiries related to banking services (accounts, cards, transactions)
• Provide accurate information and resolve complaints professionally
• Follow up with customers to ensure full satisfaction
• Maintain customer data and update systems
Requirements:
• Graduates Only (Any faculty - 2020 to 2025)
• Excellent English Level (B2/C1) - Must
• Strong communication & interpersonal skills
• Ability to work rotational shifts including nights
• No prior experience required - Fresh grads are welcome
Benefits & Package:
• Gross Salary: 10,500 EGP
• Profit Share (Quarterly) + Incentives
• Transportation Provided - Door to Door
• Social & Medical Insurance
• 2 Days Off (Rotational)
• Career growth in the banking sector
Job Location: Smart Village, 6th of October - On-site (Transportation Provided)
Employment Type: Full-time
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Looking for more than just a job? Start building your career today, with the opportunity to grow professionally, get promoted, and travel to the UAE after just 6 months.
WE ARE HIRING | B2 ENGLISH SPEAKERS
What We Offer:
* Net Salary: 15,000 EGP
* Bonus Program: 3,000 EGP
* Social & Medical Insurance
* Free VPN Line
* Rotational Shifts
* Location: Maadi, Cairo
Your Career Growth Opportunities:
* Promotion opportunities after 6 months
* Opportunity to travel to the UAE after 6 months
Requirements:
* Graduates only
* B2 English proficiency
* Flexibility to work rotational shifts
Your next opportunity starts with one application.
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Company Description Raya CX, a leading customer experience management and BPO provider, supports clients across diverse industries with comprehensive customer service and technical support solutions. Since 2001, the company has been a trusted partner for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive, skilled labor markets to deliver scalable, high-quality services. Its integrated outsourcing solutions are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation, offering team members opportunities to work with global brands and modern CX tools.
Role Description The Service Desk Senior Supervisor is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing day-to-day operations of the service desk team. This role includes managing team performance, monitoring service levels, and ensuring timely resolution of customer inquiries and technical issues. The Senior Supervisor coordinates scheduling, assigns workloads, and provides ongoing coaching and support to service desk staff. They collaborate with internal stakeholders to improve processes, enhance customer satisfaction, and implement service improvements. The role also involves preparing performance reports, supporting training initiatives, and ensuring adherence to company policies and quality standards.
Qualifications
Strong supervisory skills, including team leadership, performance management, and coaching.
Proven ability to drive customer satisfaction through effective customer service practices.
Experience in training team members, including onboarding, skill development, and knowledge-sharing.
Excellent communication skills, both verbal and written, with the ability to handle escalations and interact with stakeholders.
Previous experience in a service desk or contact center environment, ideally in a supervisory or senior role.
Solid understanding of customer experience principles and service desk KPIs.
Strong problem-solving, decision-making, and organizational skills, with attention to detail.
Proficiency in using service desk or ticketing systems and basic office productivity tools.
Relevant academic background in business, IT, or a related field is preferred.
Ability to work on-site in Cairo, Egypt, in a dynamic, fast-paced environment and collaborate with diverse teams.
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📢 WE ARE HIRING | CUSTOMER SERVICE MANAGER
We are looking for an experienced and motivated Customer Service Manager to join our team in Nozha, Heliopolis, Cairo, Egypt.
Key Responsibilities:
Manage, supervise, and motivate the customer service team.
Set performance targets and monitor KPIs.
Handle customer complaints and ensure timely resolution.
Monitor team performance and customer satisfaction.
Develop and improve customer service policies and procedures.
Prepare periodic reports and analyze customer feedback.
Coordinate with other departments to ensure excellent service delivery.
Job Requirements:
Proven experience in customer service, preferably in a supervisory or managerial role.
Strong leadership, communication, and problem-solving skills.
Excellent organizational and decision-making abilities.
Proficiency in Microsoft Office and reporting tools.
Ability to work under pressure and achieve targets.
📍 Work Location: Nozha, Heliopolis, Cairo, Egypt.
📞 For Applications & Inquiries:
01114512353
Please contact us and submit your updated CV, mentioning Customer Service Manager in your application.
Join our team and take the next step in your career!
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