فرصة عمل
TP
ملخص JobPlatform
هذه الوظيفة لدى TP، في Qesm El Maadi, Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.
الوصف الأصلي
Position Overview The WFM Analyst should guarantee the optimization, automation, and innovation of the processes as well as the standardization of them. Key Responsibilities (may perform other duties as requested, not specifically addressed in this document) Analyze historical data to provide insights and recommendations for improving workforce efficiency. Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization. Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices. Driving continuous improvement in workforce planning processes. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing methods of improvement and innovation across the department and the company (producing fresh and imaginative ideas and solutions). Communicate with any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately. Required Qualifications Education and specific Training Higher Education Degree (preferential) Fluency in English (minimum B2) Work Experience Up to two years of experience in workforce analysis is a must. Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus. Experience managing Customer Experience Management operations (preference). Proven experience coordinating between WFM and Operations teams. Experience participating in customer meetings and independently presenting during capacity planning or workforce review meetings. Previous hands-on experience with Aspect / Alvaria WFM tools would be a strong advantage. . Soft Skills & Other Requirements Competencies and specific skills: Analytical ability Decision making Achievement Oriented Management skills Strategic thinking Decision Making Authority Decisions Expected: Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization. Identifies the existence and cause of a problem, brainstorms potential solutions. Identifies conditions that solutions must meet Recommendations Expected: Improvement of recommendations. Produce fresh and imaginative ideas and solutions. Show more
المسار المهني
A Workforce Analyst II supports organizational efficiency by analyzing workforce data and processes. The role involves identifying opportunities for optimization, automation, and standardization within human resources operations.
المهارات
مصدر الوظيفة
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اكتشف فرصًا حديثة مرتبطة بهذا الإعلان.
كار ار ار
السلام عليكم ورحمة الله وبركاته مطلوب فنيين PDR. فني إصلاح صدمات. اذا كنت لاتعلم ماهو عمل ال PDR الرجاء البحث في اليوتيوب بهذه الثلاثه الحروف PDR الراتب حسب الخبره من 25 الف الى 40 الف وشكراً لكم
Siemens
موظف حجز تذاكر طيران الخبرات - يجيد العمل على سيستم اماديوس يجيد الاصدار -اعاده الاصدار -الالغاء شروط عامه التفرغ التام يجيد التواصل مع العملاء يفضل قرب السكن من مقر العمل القدره على حل المشاكل ابتكار الحلول التسويقيه Show more
The HR Game
مكان العمل: [القاهرة - التجمع الثالث المنطقة الصناعية] 🔹 المهام والمسؤوليات: تحضير وتقديم المشروبات للعاملين والزوار. الحفاظ على نظافة مقر الشركة، المكاتب، وقاعات الاجتماعات. متابعة واستهلاك مستلزمات البوفيه والنظافة بشكل دوري. قضاء بعض الفواتير أو المشتريات البسيطة الخاصة بالشركة عند الحاجة. 🔹 الشروط والمؤهلات: مؤهل (متوسط / بدون مؤهل بشرط القراءة والكتابة). السن: من [20] إلى [35] سنة. موقف محدد من التجنيد (للذكور). الانضباط في المواعيد، حسن المظهر، والأمانة. يُفضل من سكان مناطق قريبة من القاهرة الجديدة. Show more
AtyafTours.net
Job Title: Senior Airline Ticketing Agent Industry: Travel Arrangements & Tourism Location: Nasr City, Cairo – Onsite Employment Type: Full-Time Experience Required: Minimum 5+ Years (Strictly Required) Working Hours: 10:00 AM – 6:00 PM Saturday to Thursday] Probationary Period: 3 Months Benefits: Social Insurance (Applicable after successful completion of the 3-month probationary period) About the Role We are seeking a highly experienced and detail-oriented Senior Airline Ticketing Agent to join our travel agency in Nasr City. With over 5 years of hands-on experience, you will be the backbone of our ticketing operations, responsible for issuing, reissuing, and canceling airline tickets while providing expert consultation to our clients. This role requires in-depth knowledge of GDS systems, fare rules, and international ticketing regulations. You will also play a key role in mentoring junior staff and ensuring the highest level of service delivery. Key Responsibilities Ticketing & Reservations: Issue, reissue, reroute, and cancel domestic and international airline tickets across all major carriers. Apply complex fare rules, taxes, and exchange calculations accurately to maximize client value and agency profitability. Handle group bookings, seat assignments, meal requests, and special service requests (SSRs). Manage ticket exchanges, refunds, and involuntary reissues due to schedule changes, cancellations, or irregular operations (IROPS). Customer Service & Consultation: Serve as the primary ticketing expert for walk-in and corporate clients, providing professional advice on the best routes, fare options, and travel policies. Handle complex client inquiries and resolve ticketing-related issues and disputes efficiently. Maintain strong relationships with airline representatives to stay updated on promotions, contract fares, and policy changes. System & Administrative Management: Utilize advanced GDS platforms (e.g., Amadeus, Sabre, or Galileo) to manage daily ticketing operations with speed and accuracy. Ensure compliance with IATA regulations and internal quality standards. Maintain accurate records of all transactions, payments, and documentation. Prepare daily sales reports, reconciliation reports, and revenue tracking for management review. Training & Support: Assist in training and mentoring junior ticketing agents on GDS usage, fare construction, and customer service best practices. Support the team by troubleshooting difficult ticketing scenarios and providing technical guidance. Requirements & Qualifications Experience: Minimum of 5+ years of proven experience as an Airline Ticketing Agent, with at least 3 years working in a travel agency or GSA environment. GDS Proficiency: Expert-level proficiency in Amadeus is mandatory (Sabre or Galileo may be considered, but Amadeus is highly preferred). Education: Bachelor’s degree in Tourism, Business, or a related field is preferred. IATA/UFTAA certification is a strong plus. Knowledge: Deep understanding of international airline fare structures, ticketing timelines, refund policies, and IATA/BSP regulations. Skills: Exceptional attention to detail and numerical accuracy. Strong communication and negotiation skills in both Arabic and English. Ability to work under pressure and handle high-volume transactions during peak seasons. Proficient in Microsoft Office (Excel, Outlook). Availability: Must be available to work onsite in Nasr City on a full-time basis. Show more