Quality Assurance Specialist - English
Atheel CX
🚨 WE’RE HIRING | CUSTOMER SERVICE QUALITY SPECIALIST (QA) We are looking for a Customer Service Quality Specialist to join our team and help maintain high-quality customer interactions and service standards. 🔹 Key Responsibilities • Monitor and evaluate customer service interactions across voice, chat, email, and ticketing channels. • Conduct quality assessments and provide constructive feedback to customer service agents. • Identify recurring issues, performance gaps, and opportunities for improvement. • Prepare quality reports and track performance trends. • Work closely with Team Leaders and Operations to improve service quality and customer satisfaction. • Ensure compliance with company procedures and customer service standards. 🔹 Requirements • Previous experience in Customer Service Quality Assurance (QA). • Strong English communication skills, both written and verbal. • Excellent analytical and problem-solving skills. • Strong attention to detail and ability to identify root causes. • Ability to provide clear, professional, and constructive feedback. • Customer service or e-commerce experience is highly preferred. • Experience with QA tools, CRM, or customer service platforms is a plus. 📍 Location: Egypt 📩 How to Apply: Send your updated CV via WhatsApp to 01501969794. If you are passionate about customer experience, quality, and continuous improvement, we’d love to hear from you! Show more