Academic Supervisor
4level1
Role Purpose The Academic Supervisor oversees a team of teachers, driving instructional excellence, curriculum adherence, and continuous professional development. Grounded in Empathy and Proactivity, this role acts as a mentor and operational anchor, ensuring an outstanding educational experience while upholding high standards of academic integrity. Key Responsibilities: ·Teacher Evaluation: Observe, evaluate, and coach teachers across regular schedules using standardized rubric audits. ·Lesson Planning Support: Review and approve lesson plans, supporting effective resource utilization and digital tool integration. ·Escalation Handling: Manage and resolve complex academic escalations from students or parents in coordination with the CX team. ·Mentorship & Development: Deliver structured feedback and individualized development plans to boost teacher retention and engagement. ·Learning Outcomes: Collaborate with track management to track, analyze, and report on student learning outcomes. Core Values ·Integrity: Enforces strict compliance with academic rubrics, evaluation standards, and grading transparency. ·Empathy: Mentors teachers, providing constructive, compassionate feedback to foster growth and psychological safety. ·Flexibility: Adapts instructional support and schedules to meet the evolving needs of online operations across diverse regional tracks. ·Ownership: Takes full accountability for academic quality metrics, escalation resolutions, and teacher retention within assigned tracks. ·Humility: Actively listens to instructor challenges and student feedback, adjusting supervisory strategies accordingly. ·Proactivity: Identifies teaching performance gaps early and conducts targeted upskilling workshops prior to escalation. ·Teamwork: Works seamlessly with the Scheduling and Operations teams to ensure optimal resource allocation and class delivery. Core Competencies Technical Competencies Observation Methodology: Strong classroom observation and teacher feedback skills using standardized rubrics. Curriculum & QA Systems: Working knowledge of ESL curriculum delivery, lesson structure, and quality assurance standards. LMS & Digital Tools: Proficiency in virtual classroom technology, online LMS platforms, and educational delivery software. Behavioral & Leadership Competencies Leadership & Coaching: Mentors instructional staff, drives performance management, and delivers supportive feedback. Conflict Resolution: Effectively addresses student and parent academic concerns with patience and resolution focus. Communication: Clear verbal and written communication in English and Arabic across academic teams. Qualifications & Experience Bachelor’s degree in English, Education, or a related field. 4+ years in language teaching, academic coordination, or instructional leadership. Preferred: CELTA, DELTA, or TEFL certification. Online education experience is highly preferred. Show more
