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نظرة سريعة على الوظيفة
هذه الوظيفة لدى TK Elevator، في Cairo, Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
SUMMARY
The Service Field Manager is responsible for managing all operational activities for the Service in a designated geographical area or for a major contract. He monitors the functionality of equipment and machinery, ensures that the field personnel perform the duty in accordance with the company policies and regulations. Furthermore, he manages the allocation, preparation and training of field staff and provides guidance on technical services when in contact with current or potential internal or external customers.
JOB RESPONSIBILITIES
Ensure adherence to company safety policies, procedures, quality standards, and applicable regulatory requirements across all field service operations.
Plan, coordinate, and monitor monthly preventive maintenance, corrective maintenance, breakdowns, and repair activities to ensure operational efficiency, equipment reliability, and customer satisfaction.
Lead, supervise, and develop the Field Maintenance team through technical training, performance monitoring, coaching, and continuous improvement initiatives.
Provide technical guidance and support to ensure the Service Department has the necessary expertise, resources, and capabilities to maintain and service units effectively.
Monitor and control spare parts inventory, issuance, utilization, and accountability between TKE employees and customers to ensure proper stock management and availability.
Review and monitor material requisitions to ensure accuracy, proper utilization, timely procurement, and availability of materials required for field operations.
Monitor and analyze call-back rates and response times, identify recurring issues and performance gaps, and implement corrective and preventive actions to improve service quality.
Review and verify service reports, call-back reports, and employee timesheets to ensure accuracy, completeness, and compliance with company procedures.
Analyze service performance indicators and Operational Level Indicators (OLIs) through the VIEW system, identify improvement opportunities, and implement action plans to achieve operational targets.
Monitor and control petty cash expenses, ensuring proper authorization, accurate documentation, and compliance with company financial procedures.
Plan and control staff overtime and transportation arrangements to optimize workforce utilization, maintain operational coverage, and control operating costs.
Conduct inspections of newly installed units to verify compliance with final handover requirements and ensure the proper transfer and takeover of units by the Service Department.
Conduct technical inspections of recaptured units and third party-maintained units, as required, to assess their condition, identify deficiencies, and ensure compliance with applicable service and safety standards.
REQUIRED QUALIFICATIONS
Education/Experience:
Bachelor's degree Engineering (preferably Electrical or Mechanical)
Minimum of 5 years’ experience in the elevator industry, responsible for supervising Maintenance activities
Knowledge/skills:
Excellent customer service skills
Technical knowledge
Excellent negotiation and persuading skills
Problem solving and conflict management skills
Leadership and management skills
Excellent communication (oral and written) skills
Decision making skills
What Makes Us Special
At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.
Here’s what you can look forward to:
Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.
Ready to move beyond?
Apply online today!
Please note: We only consider applications submitted through our online system.
Diversity & Inclusion Statement:
At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.
TKE – Move Beyond
Who We Are
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.
TKE – Move Beyond.
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