Senior Network Engineer

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves key government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, UAE, and a newly established site in Saudi Arabia. Xceed offers a wide range of services including inbound and outbound customer support, back-office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is widely recognized through multiple international awards for outsourcing excellence, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion. Xceed maintains numerous global certifications in quality, business continuity, information security, occupational health and safety, and environmental management. Role Description The Application Supervisor (AI Integration / LLM & .NET) is a full-time, on-site role based in Qesm El Maadi. This role oversees the design, development, and integration of AI solutions—particularly large language models—into .NET-based applications supporting Xceed’s BPO operations. Day-to-day responsibilities include supervising application development teams, coordinating with business stakeholders to gather requirements, and ensuring AI-enabled features align with operational and customer service needs. The Application Supervisor monitors system performance, manages incident resolution and technical support escalation, and ensures adherence to security and compliance standards. This role also involves mentoring team members, contributing to training plans, documenting processes, and continuously improving application functionality and reliability. Qualifications Candidates should possess strong analytical skills to interpret business needs, evaluate AI/LLM performance, and optimize .NET applications. Candidates should possess training and coaching skills to guide development and support teams on AI integration, best practices, and new system functionalities. Candidates should possess basic accounting and business awareness to understand cost implications, project budgeting, and ROI of application initiatives. Candidates should possess technical support and customer service skills to manage application incidents, handle escalations, and ensure high-quality service to internal and external stakeholders. 4+ years of experience in application development or supervision, with hands-on work in .NET technologies and practical exposure to AI or LLM integration. 2+ years experience in leadership and managing team Experience working in BPO, contact center, or high-volume service environments is beneficial. Strong understanding of software development lifecycle, integration methodologies, and information security and data protection principles. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Excellent communication skills, ability to collaborate across technical and non-technical teams, and readiness to work on-site in Qesm El Maadi. Show more

🚀 We’re Hiring | #Software_Project_Manager 📍 Location: Maadi, Cairo 💼 Work Mode: On-site Amjaad Technology specializes in #Software_Development, #IoT, #Smart_Utilities, and #Digital_Transformation, and is looking for an experienced Software Project Manager to join our team. 🔹 #Key_Responsibilities: • Act as the main point of contact for clients throughout the project lifecycle. • Manage the client journey step by step, from initial requirements gathering through delivery and post-delivery support. • Gather, understand, document, and communicate client requirements with the relevant internal teams. • Coordinate with Software, Project Management, Technical Support, and other stakeholders to ensure requirements are clearly understood and delivered.• Develop and follow up on project timelines, milestones, and delivery schedules with the concerned teams. • Ensure deliverables are completed and delivered to clients according to the agreed timelines. • Conduct and coordinate client onboarding, ensuring clients understand the solution, processes, and required steps. • Maintain regular communication with clients and provide updates on project progress, deliverables, and any potential delays or issues. • Coordinate with the After-Sales team to ensure a smooth transition from delivery to ongoing support. • Follow up on technical issues after delivery and coordinate with the Technical Support team to ensure timely resolution. • Handle client concerns, requests, and escalations while maintaining professional, customer-focused relationships. • Ensure proper documentation and handover throughout the project and post-delivery stages.• Monitor client satisfaction and identify opportunities to improve the overall customer experience. 🔹 #Requirements: • 5+ years of experience in Software Project Management, Software Delivery, Implementation, Customer Success, or a similar role. • Strong understanding of software implementation and delivery processes.• Experience in client-facing roles with strong stakeholder management skills. • Good understanding of software projects, requirements gathering, testing, deployment, and technical support processes. • Strong project coordination and timeline management skills. • Excellent English communication skills, both written and spoken, are a must. • Excellent communication, negotiation, and problem-solving skills. • Ability to manage multiple projects, clients, and priorities simultaneously. • Strong ownership, organization, and follow-up skills. ⭐ If you are passionate about technology, project management, client success, and delivering solutions from requirements gathering to post-go-live support, we’d love to hear from you! 📩 Send your CV to: M.nagy@amjaadiot.com 📌 Email Subject: Software Project Manager#Hiring #SoftwareProjectManager #ProjectManagement #SoftwareDevelopment #AmjaadTechnology #CareerOpportunity Show more

About Role: Odoo Implementer to support system implementation, configuration, and troubleshooting, with a focus on the Accounting Module to ensure efficient business operations and user support. Location: Sheraton – Cairo Requirements: • 1 year of experience in Odoo implementation. • Hands-on experience with the Odoo Accounting Module. • Basic understanding of accounting workflows and business processes. • Good analytical, problem-solving, and communication skills. • Ability to support users and troubleshoot system issues. Key Responsibilities: • Assist in implementing and configuring Odoo based on business requirements. • Support the implementation and daily operations of the Accounting Module. • Analyze user requirements and assist with system configuration. • Provide end-user support and troubleshoot Odoo-related issues. • Coordinate with the Finance team to ensure smooth system operations. • Assist with system testing, documentation, and user training. Show more

About the Role: Join our growing cybersecurity team to help implement security governance frameworks, conduct risk assessments, and ensure compliance with security standards and regulations. Key Responsibilities: •⁠ ⁠Develop and maintain information security policies, standards, and procedures. •⁠ ⁠Conduct risk assessments for systems, applications, and third parties; maintain risk registers and treatment plans. •⁠ ⁠Support security architecture reviews, audits, and compliance assessments. •⁠ ⁠Support implementation of ISO 27001, NIST, NCA ECC, CBE, and other regulatory requirements. •⁠ ⁠Track risks, controls, and remediation actions, and prepare management reports. •⁠ ⁠Support security awareness initiatives. Requirements: •⁠ ⁠1 year of experience in GRC (Governance, Risk & Compliance). •⁠ ⁠Good knowledge of ISO 27001, NIST, NCA ECC, and ISO 27005. •⁠ ⁠Understanding of risk assessment methodologies and risk treatment. •⁠ ⁠Strong documentation, analytical, and communication skills. Nice to Have: •⁠ ⁠Knowledge of FAIR or GRC platforms (RSA Archer, ServiceNow, MetricStream). •⁠ ⁠Certifications such as ISO 27001 Lead Auditor, CRISC, CISM, or CISSP. Show more