Director of operations and AI automations

Teleperformance is hiring Technical Support Account depending on your English level Location : New Cairo, 5th settlement Offer: NET Salary: Up to 20 K including KPIs Transportation across Cairo & Giza + 1,500 EGP allowance We also provide door to door transportation for females after 11:00PM Paid training Social insurance. Medical insurance VPN Mobile allowance Discounts in many stores all over EGYPT Gym Access opportunity for promotion after 6 months Eequirements: Graduates English Level: B1+/C1 Flexible with rotational or night shifts. Show more

Role Summary : The Customer Support Specialist is responsible for providing fast, accurate and professional support to Logisti customers and service providers throughout the marketplace journey, from account onboarding and service requests through order execution, payment, completion and post-order support. This role is not intended to operate as a traditional call-center position. The specialist acts as an operational bridge between the customer, service provider, Logisti operations, finance and product teams. Key Responsibilities : • Handle customer and service-provider inquiries through phone, WhatsApp Business, email and platform support channels. • Support users with registration, profile completion, service requests, quotations, orders and platform usage. • Assist customers during active orders and coordinate with service providers when execution issues arise. • Follow up on delayed deliveries, pickups, replacements, missed appointments or service exceptions. • Support the initial Dumpster category and learn subsequent Logisti categories as they launch. • Maintain full visibility of every support case in the CRM/ticketing system. • Classify cases by issue type, severity, owner and required escalation. • Follow defined SLAs and escalation procedures. • Coordinate disputes involving service execution, POD, timestamps, photos, quantities, damages, additional charges or other order evidence. • Coordinate cancellation and refund cases with Operations and Finance. • Explain platform processes clearly without making unsupported commercial or operational promises. • Educate customers and providers on how to use Logisti effectively. • Capture recurring problems and share structured feedback with Product and Operations. • Identify platform bugs, UX problems and operational gaps based on support conversations. • Follow up after resolved incidents where necessary to ensure the issue is genuinely closed. • Maintain professional Saudi-market communication in both Arabic and English. Requirements : • 1–3+ years in customer support, marketplace operations, logistics, e-commerce, SaaS or a related environment. • Native/fluent Arabic with strong Saudi-market communication skills. • Good professional English. • Comfortable handling phone and WhatsApp conversations. • Experience with CRM or ticket-management platforms; HubSpot experience is preferred. • Strong problem-solving and ownership mentality. • Ability to handle customers under pressure while remaining calm and structured. • Comfortable working across customers, suppliers, operations and finance. • Strong attention to documentation and follow-up. • Familiarity with logistics, construction or field-service businesses is a strong advantage. Salary: 400$ How to Apply: Interested candidates who meet the above qualifications are invited to send their CV to: recruit@logisti.com Subject : B2B Customer Support Specialist Show more

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter, more modern customer experiences. TP focuses on innovation and adaptability, positioning itself as future-ready in a rapidly changing digital landscape. Team members join an organization committed to continuous improvement, professional development, and high-quality service for clients worldwide. Role Description This is a full-time, on-site English Customer Service role located in New Cairo. The role involves responding to customer inquiries in English via phone, email, and chat, and providing accurate information, guidance, and issue resolution. The team member will handle account-related questions, troubleshoot problems, and escalate complex cases when needed, while maintaining clear communication and professional conduct. Daily tasks also include documenting interactions, following established procedures and quality standards, and contributing to a positive, collaborative work environment. The role is designed for graduates and offers a fixed salary of 19k, with opportunities to develop customer service and communication skills. Qualifications Candidates should possess strong English communication skills, including clear spoken and written English. Candidates should possess customer service skills, with the ability to handle inquiries, provide support, and resolve issues effectively. Candidates should possess skills in training or coaching, with the ability to learn quickly and apply feedback to improve performance. Candidates should possess basic translation or language support skills to assist in clarifying customer needs and solutions when required. Relevant qualifications include a university degree (any discipline), good computer and typing skills, and the ability to work on-site in New Cairo on a full-time schedule. Additional beneficial qualifications include prior experience in customer support or call centers, strong problem-solving abilities, resilience under pressure, and a customer-focused mindset. Show more

WANT A BONUS IN DOLLARS? We’re hiring Medical Account customer service agent English: B2 Graduates & Dropouts Competitive Salary Dollar Bonus Paid Training Transportation Provided Career Growth Opportunities WhatsApp: 01140008370 Show more