Customer Experience Associate – English

Company Description Innovative Work Solutions (IWS) is a provider of outsourcing and workforce solutions that help businesses reduce operational costs while maintaining strong performance. The company specializes in Business Process Outsourcing, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables clients to focus on growth while gaining access to skilled professionals and retaining clear visibility and control over operations. By combining the right talent with efficient processes and hands-on management, IWS delivers flexible, scalable, and results-driven solutions. The organization is committed to building long-term partnerships centered on efficiency, reliability, and measurable impact. Role Description The Customer Experience Associate – English role is an on-site position based in Cairo. In this role, the associate will handle inbound and outbound customer interactions via phone, email, and chat, ensuring clear, professional, and timely communication in English. Responsibilities include addressing inquiries, resolving issues, and providing information about products and services to support an excellent customer journey. The associate will update customer records, document interactions accurately, and follow internal procedures and service standards. The role also involves collaborating with team members, escalating complex cases when needed, and contributing feedback to improve processes and overall customer satisfaction. Qualifications:Excellent English communication skills – B2 or above Previous customer service experience is required Strong customer-facing skills, including Customer Support and Customer Service capabilities. Experience enhancing Customer Satisfaction and contributing to a positive Customer Experience. Professional Phone Etiquette with clear, courteous, and confident communication in English. Excellent verbal and written English communication skills, with active listening and problem-solving abilities. Ability to work on-site in Cairo in a fast-paced environment, manage multiple tasks, and remain calm under pressure. Basic computer literacy and familiarity with CRM or contact center systems is an advantage. Prior experience in a contact center, BPO, or customer-facing role is preferred but not strictly required. High school diploma or equivalent required; further education in business, communications, or related fields is a plus. Send your CV and text me in : 📱 https://wa.me/201554486229 or apply here: https://forms.gle/qy833GSLaRnAL9qY8 Show more