Sales Specialist

Company Description Dial Expert is a performance-driven call center company focused on helping clients grow sales and improve customer service with highly trained, native-level English-speaking agents. The organization is built on a culture of accountability, measurable results, and strong sales-floor performance. Dial Expert offers some of the highest compensation packages in Egypt’s call center industry to attract and retain top talent. The company manages hiring, training, culture, and day-to-day operations so clients receive teams that can perform from day one without the overhead of building their own. Dial Expert partners closely with clients to understand their challenges and deliver tailored, outcome-focused solutions. Role Description The Sales Specialist is a full-time remote role responsible for driving revenue and delivering high-quality customer interactions on behalf of Dial Expert’s clients. Daily activities include making outbound and inbound sales calls, qualifying leads, presenting solutions, handling objections, and closing deals in line with client goals. The role also involves providing responsive customer service, accurately documenting interactions in CRM systems, and following established scripts and guidelines while still adapting to customer needs. The Sales Specialist collaborates with team leads and trainers to refine sales techniques, participate in ongoing coaching, and meet or exceed individual and team performance targets. This position requires consistent, professional communication and a commitment to representing client brands with care and reliability. Qualifications Strong Communication skills, including clear verbal expression, active listening, and professional written correspondence. Proven Customer Service abilities to manage inquiries, resolve issues, and maintain positive, long-term customer relationships. Demonstrated Sales experience, including lead qualification, product or service presentation, negotiation, and closing. Experience with Training and Sales Management concepts, such as following coaching, applying feedback, and working within performance-driven sales processes. Comfort working remotely with reliable internet access, excellent time management, and the ability to meet daily activity and performance targets. Familiarity with CRM or call center software and basic proficiency with common office productivity tools. Previous experience in call centers, inside sales, or account management is preferred. Fluency in English and a customer-focused mindset; additional languages are a plus. Show more