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Commercial OPS Middle Office Unit Manager

Mashreq

الموقعEgypt
نوع الوظيفةدوام كامل
نظام العملغير محدد
الراتبغير محدد
تاريخ النشر

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نظرة سريعة على الوظيفة

هذه الوظيفة لدى Mashreq، في Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Mashreq appears to be involved in retail and direct banking services, likely operating in the financial sector with a focus on customer experience and distribution.

الوصف الأصلي

عن الوظيفة

Job Purpose: Commercial Operations Middle Office Unit is designed to be the First Point of Contact between MB Corporate & Business Banking Customers and Operations Functions for Commercial Operations Activities (In MBEG HO and Branches) to Achieve Number 1 Customer Experience by Maintaining Best in Class Transactional Operations Banking Services. Responsibilities: Transactional Operations Scope: - Trade Finance Import, Export and LGs Transactions including Customers’ requests and Documents handling between Customer and Foreign Trade Centre - Payments and Remittance Transactions by handling customers’ requests - Wholesales Credit Admin by Obtaining Transactional Credit Approvals - All activities related to Commercial Transactions Operations Main Stakeholders: - Customer Experience - Corporate Business - Business Banking and SMEs Business - Foreign Trade Center - Payment and Remittance Centre - Wholesales Credit Admin - GTB - Treasury - Compliance - Operations Excellence, Governance and Controls The Commercial Operations Middle Office Unit Manager will be responsible for: - Leading and managing the centralized Commercial Operations Middle Office Unit. - Support Commercial Ops Middle Office Assistant Managers and Officers to effectively handle Customers’ requests on a timely manner and with the required level of accuracy to meet the agreed Service Level Agreements between Operations Units and Business Lines - Reviewing and monitoring of service quality through SLAs with the support units and Customers Experience Unit. - Develop and maintain efficient workflow systems to meet customers’ expectations, process improvement requirements and digital transformation. - Work Closely with Line of Business (Corporate & Business Banking) and Operations Unit heads to enhance Transactional Operations Workflow and identify the enhancement opportunities - Ensure SOPs are in place, correctly followed and reviewed on an annual basis by all Commercial Operations Middle Office locations. - Establish SLAs with support functions and monitor Operations & other support functions to ensure seamless service delivery as per agreed SLAs. Experience: - 7-10 or more years of banking experience covering most areas of banking with extensive knowledge of operations, risk management, trade finance, Payments operation and customer service. - Of the above, minimum 5 years of experience in working in a reputed bank at management level. - Ability to understand policies / procedures and implement and modify the existing practices, if need arises. - As part of the First Line of Defense must have strong level of knowledge related to Regulatory & Combating Financial Crime Requirements to maintain regulated Commercial Operations Transactions service delivery - Strong inter-personal and communication skills and ability to make positive influence. Leadership and People Development Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

The Commercial OPS Middle Office Unit Manager oversees operations supporting commercial customers, ensuring smooth communication between business units and operational functions. This role involves managing processes to enhance customer service and operational efficiency within the organization.

مصدر الوظيفة

إعلان الوظيفة الأصلي

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LinkedIn

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LinkedIn

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We're Hiring: Admissions & Enrollment Officer Organization: Windsor University USA — Washington, D.C.-based Location: Nasr City, Cairo, Egypt — On-site Employment Type: Full-Time Schedule: Flexible 8-hour shifts, mainly afternoon/evening About the Role Windsor University USA is seeking an organized, professional, and student-focused Admissions & Enrollment Officer to join our Cairo team. The selected candidate will support prospective students throughout the admissions and enrollment process, provide accurate information about academic programs, review application documents, and maintain consistent communication with applicants. Key ResponsibilitiesAdmissions & Application Support Respond to prospective student inquiries professionally and promptly. Guide applicants through admissions requirements and application procedures. Review submitted applications and supporting documents for completeness. Follow up with applicants regarding missing information and outstanding requirements. Maintain accurate admissions records and applicant information. Coordinate with university administration regarding application status and enrollment decisions. Student Communication & Enrollment Explain academic programs, enrollment procedures, and university requirements. Maintain regular follow-up with prospective and admitted students. Assist students in completing enrollment steps. Help resolve applicant concerns and admissions-related questions. Support student recruitment and enrollment activities. Research, Documentation & Content Assist with admissions-related research and information gathering. Prepare professional written communications and informational materials. Help maintain accurate admissions information across university platforms. Support administrative reporting and documentation. Collaboration & Institutional Support Coordinate with academic, administrative, and student-services teams. Assist with enrollment tracking and reporting. Support continuous improvements to the admissions process. Represent Windsor University USA professionally when communicating with applicants and external contacts. Required Qualifications Bachelor's degree required. Previous experience in the education sector is required. Strong English written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to communicate professionally with prospective students. Strong attention to detail and document-management skills. Ability to work independently and manage multiple applications. Familiarity with Microsoft Office and online administrative systems. Preferred Experience University admissions or enrollment management. Academic advising or student recruitment. Higher education administration. International or online education. Student services or academic support. Experience communicating with international students. Work Schedule & Location Full-time, on-site position in Nasr City, Cairo. Office near El Tayaran Street / Al Hay As Sabea. Applicants should live within approximately 30 minutes of the office. Flexible 8-hour shifts, with afternoon and evening availability preferred. Working hours may align with U.S. Eastern Time when required. How to Apply Interested candidates should complete the Windsor University USA employment application. Application Form: https://windsoruniversity.us/careers/available-jobs/employee-information-form/ English Proficiency Test: https://windsoruniversity.us/duolingo/ Shortlisted applicants may be invited to an initial online interview, followed by an in-person interview at our Nasr City office. Recruitment is conducted on a rolling basis. Show more

LinkedIn

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Day1CPT

Location: Qesm 1st Nasser City, Cairo, EgyptType: دوام كاملPosted:

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