Soft Services / Facility Lead

Key Responsibilities Lead and oversee the delivery of all soft services within the facility. Ensure high standards of cleanliness, hygiene, and workplace presentation are maintained at all times. Monitor service quality and compliance with agreed SLAs and KPIs. Conduct routine inspections and audits of facility areas and service performance. Develop and implement improvement plans to enhance service quality and operational efficiency. Manage third-party contractors providing cleaning, landscaping, pest control, waste management, and other soft services. Review contractor performance against contractual obligations and KPIs. Coordinate vendor meetings and ensure timely resolution of service issues. Act as the primary point of contact for soft services-related requests and escalations. Ensure prompt response and resolution of occupant and client concerns. Build strong relationships with internal stakeholders and facility occupants. Lead, coach, and supervise onsite soft services personnel. Qualifications Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field. Professional certifications in Facilities Management are an advantage (IFMA, BIFM/IWFM, FMP, CFM, etc.). Health & Safety certifications are considered a plus. Experience 5+ years of experience in facilities management, workplace operations, hospitality, or property management. Minimum 2 years of experience managing soft services operations and service providers. Experience working within corporate offices, commercial buildings, healthcare, retail, industrial, or mixed-use environments. Show more