Spa Manager for a luxury spa in Egypt
JAZ Hotel Group
Company Description JAZ Hotel Group is the hospitality arm of Travco Group International, Egypt’s largest travel conglomerate, offering distinctive stays and curated experiences across premier destinations. The group’s portfolio spans serene retreats, elevated escapes, and vibrant resorts, all designed to create meaningful, personal moments for guests. Through a strong focus on warmth, comfort, and authentic service, JAZ Hotel Group consistently redefines luxury hospitality in Egypt and beyond. Its brands, including JAZ Elite, JAZ, JAZ Neo, Steigenberger and Iberotel cater to diverse guest preferences while maintaining a shared commitment to exceptional, memorable experiences. Role Description The Spa Manager is a full-time, on-site role based at a luxury spa in one of JAZ Hotel Group's hotels. This role oversees daily spa operations, including scheduling, staff supervision, and ensuring adherence to brand standards and health and safety guidelines. The Spa Manager monitors service delivery, resolves guest concerns, and implements initiatives to enhance guest satisfaction and loyalty. Responsibilities also include managing spa inventory, supporting budget planning, tracking revenue and costs, and developing promotions in coordination with hotel leadership. The role collaborates closely with therapists and reception teams to maintain a welcoming atmosphere, consistent service quality, and a strong focus on wellness and relaxation. Qualifications Candidates should possess strong Spa Management skills, including staff supervision, operational oversight, and service quality assurance. Candidates should possess Customer Satisfaction and Customer Service skills to handle guest requests, feedback, and personalized experience delivery. Candidates should possess Budgeting skills to manage spa finances, control costs, and support revenue growth. Candidates should possess Skin Care knowledge to understand treatment offerings and support professional standards for spa services. Relevant qualifications such as a diploma or certification in spa management, hospitality, or wellness are beneficial. Experience in luxury hospitality or spa environments, strong communication skills in English (Arabic and Russian languages are an advantage), and the ability to lead diverse teams are highly valued. Demonstrated organizational skills, attention to detail, and a commitment to guest well-being and safety are essential. Show more
